TH
Thomas HHorrible experience. This is a scam. We had to take grab because our driver never showed. I tried to call and message customer service multiple times. They did not answer and hung up on me. I almost developed heat exhaustion waiting for the driver because there was nowhere to wait near the spot that was not in the sun for 2 hours as they kept stringing me along. This was a disgrace to the entire country of Indonesia. Also they did not over a refund and told us to keep waiting. Even if this company responds to this, it will show that they do not care about what happens to the people waiting for their drivers that never come and they will still charge you despite causing you health problems due to their poor service and outright refusal to answer questions or provide any reasonable expectations of when they will arrive. Avoid this company for your own safety
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Magir Trans, 30. lis 2026.
JL
Josem LA 4h trip turn up to be 7 hours. Forget to plan anything after booking this trip, you'll be late for sure.
Our trip was for 10:00 but the transfer arrived late and also picked up people with trips starting at 10:30. Why selling two starting hours to keep people waiting?
To continue, at the check-in point, they make you pay a 30k IDR tax not even mentioned in the voucher. And they tell you to wait untill 13:15, in our case, to go to the boat, in a narrow sidewalk with no room to sit and heavy traffic in front of us. At 13:30 we were still waiting for people that were arriving to do the check-in.
After that they took us to wait another time in the boat terminal. Why couldn't just tell us to wait there, with fans and toilets instead of in the street?
We were supposed to arrived at Gili Meno at 14:00. But at 14:30 the boat was leaving Bali.
Arriving at Gili T, no information was given to disembark to go to a smaller boat. we found out from another passenger who told us.
With no real information about the times, what to do and the mess treating the users. The only thing that you can expect for this journey is that you will eventually arrive at your destination.
Ubud — Otoci Gili, kombi Shuttle + Fast Boat, Gili Dewata Transfer, 8. srp 2026.
FC
Finn CLate and very poor communication
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Magir Trans, 3. srp 2026.
HS
Holly SOur driver Suna was early but didnt mind waiting until we were ready. He communicated well the day before and was very friendly and informative en route. Safe and comfortable journey, and helped us at the port so it was as easy as could be!
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 17. ruj 2025.
KD
Katerina DMy driver was early to pick me up, and the car had AC and bottled water. He walked me to the boat company’s office and made sure I had my ticket.
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 30. lip 2025.
DD
Dona DThe driver was perfect and the service too.
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 5. lip 2025.
AB
Anja BThe Bus was without aircondition and very old.
Ubud — Otoci Gili, kombi Minibus + Speedboat, Bali Triptop, 1. lip 2025.
SN
Sandra NOrganisation hat gut funktioniert. Im Boot war es extrem beengt. Klimaanlage hat gut funktioniert.
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 27. svi 2025.
P
Pablo Fast and uncomplicated
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Karang Tours (Bali Karang Tours), 17. svi 2025.
EF
Eva FWe were supposed to be on gili air at 2 p.m that day but we were booked on a ferry that left Bali Harbour at 1:45 p.m. In the end we reached the island at 5 p.m. We would have booked another ferry/connection if we had known that because our plan was to have a first stroll around the island and enjoy the first afternoon at the beach. Our transportation to the ferry was good in general although they told us last minute that day when and where the pickup up was. The organization at the ferry was good. The ferry was packed and the seats were very narrow (not a lot of space to sit)
Ubud — Otoci Gili, kombi Taxi + Ferry, Bali Magir Trans, 2. svi 2025.
