Bus Express

The trip was nice, a bit delayed didn’t leave on Mark, but wasn’t too bad

The rest stop was very poor and the metal frame in the front seats was very uncomfortable.

Toilet was durty and air conditionner was too cold. Bus was confortable. And bus was in time.

1. Make sure you have the correct boarding area. There are 2 #11's. 2. Seats are ok 3. It was supposed to be first class, but , bus was beat up and not cared for. Needed a good cleaning. 4. The toilet was disgusting. If you have to sit, learn to hover. 5 a little more communication at the numerous stops would have been a nice touch.

I struggle to sleep on the move and this was a 12.5 hours bus journey through the night and the roads are in really bad repair. I was in seat no. 3 right at the front so got to see over the edge of every hairpin bend that had extremely steep slops, absolutely terrifying. As well the seat has a broken 'safety rail' right in the middle of the leg spAce meaning I had one leg either side, getting out of the seat I had to be a Contortionist. For the money I save, I would have willingly paid 3 times the price to fly after being on the bus for 1 hour. AVOID SEATS 1-4

Made it on time despite all the stopping. I saw some reviews saying that it was too cold on the bus but I personally enjoyed that. And it was cheap.

It is a long way 14hours, these guys tried to be friendly and polite. The bus was a bit old and not clean, got bitten from ants too, some of the seatbelts were broken, not really safe and if you booked on-line the numbers of the seats did not match the actual numbers in the bus, very confusing. I understand the stops to pick up and drop other passengers but with one 20 minutes stop as a break after 4hours and none for next 10hours...c'mon.

Departed slightly late - arrived slightly early. The bus looked a bit run down but could find a seat with working USB and working reclining mechanism. On a full bus this could be a problem. Unlike previous journeys the air con wasn't turned up to eleven. The temperature was just right which meant you could grap some needed sleep sessions on the way down. Overal, very happy with journey and price.

Air Conditioned too cold. They provided one blanket, water, some cookies. Too many stops drop in drop off people. Not enoughts to go for a drink or food, or toilet.

We took the Express Bus asuming that it will be a premium travel option. Im fact this is not the case. Express doesn't mean you will drive from A to B in a fast way. The Bus stops every 30 minutes to pick someone up along the way or to collect some strange parcel from the street. This leads to a delay of almost 3 hours! On bookig confirmation time was estimated to be 11h - the trip took us 13,5h! Furthermore you only have two stops where you're allowed to go outside. One after 1h (what doesn't make any Sense) and one after 10 hours. You need to brace yourself because you definitely don't want to use the toilet on the bus. The door lock was broken, cabin was full of crap, no water and very dirty. You're not meant to go on this toilet anyway since all you get on this daytrip is a small bag of coockies and 500ml water. - bring your own food and water - wear long clothing (AC is freazing cold) - bring your own toilet paper Only positive thing is that provide USB power outlets on every seat. If you have any chance to travel an other way - use it!

The trip went smooth. We arrived ahead of time. There was enough space to take a comfortable nap during the night trip.

Very nice

Great service. And safety first. It took a long time to get to the bangkok southern bus terminal from sukhumvit. 2.5 due to rush hour. A recommendation of time from tourist sports would had helped.

Good service, we arrived at the hour mentioned. To bear in mind: they provide a nice blanket but I would advice some long sleeves and socks. No food provided, just a sweet snack, juice pack and water bottle.

Excellent and very comfortable bus

no complaints

Overall can’t complain, booked our seats at the front of the bus and had a good amount of space for our legs although width is tighter than in Europe. The bus was cool enough without being freezing and we stopped for a half hour break at services after 8 hours. Bus ended up being 2.5 hours late because although it says direct it does stop at other bus stations where people get on and off and we had an incident where a car pulled out in front of us and the bus hit the wing mirror. Not the drivers fault and at no time did we feel unsafe but 14.5 hours on a bus is a long time.

Well, the ride was okay. It was comfortable but the bus stopped very often and due to which it was late too. If you have no other option to travel then this can be an option.

The bus is fine .only thing is that bus doesnt stop frequently..just once for 10 mins in between 13 hrs ride. Advice to carry some snacks else you can end up starving. The bus driver was professional and the bus was clean :-)

I loved the bus though the leg room was quite small. Also free snacks and food were provided. Only one big downside for me was the toilet...it was quite unappealing;

Traveling is safe but toilet very dirty,

Comfortable but little lengthy then average timing

We are not guided for the food and almost slept without having anything

Успешно забронировала билет на сайте и выкупила на стойке на южной станции. Расписание на сайте не соответствует. По билету отправился на 20 мин позже. И пришел на 1,5 часа позже, уж не знаю, по расписанию или по раздолбайству. Автобус в меру новый, с пледиком и бутылочкой воды. Остановился 1 раз вечером на 20 минут, потом "мчал" без остановок. В целом довольна, что не поехала с Као-Сан, там у автобуса была пересадка - стыковка на 2-3 часа.

comfortable bus and seats reclined very far so I had a great sleep. Provided with a blanket, water and snack.

Все было хорошо, если не считать , что заявленное прибытие в 18.30, а по итогу в 20.30 За всю дорогу было 3 остановки, вода, печенье , обед включены в стоимость, что приятно удивило.

First of all language problem, no one understand english at least 12go customer care should be good in to english. Bcz of this i have to suffer a lot to get my bus. Secondly bus has no fixed timing start late and arrival late, i was 3 hrs late in arrival, driver took only one stop in 14 hrs journey but he stopped bus many times to drop some packages. Overall it was not upto the mark experience.

Nice and comfortable ride...

Bus operators were nice. Ride included USB, water, and cookies. However we arrived nearly 3 hours late and did not go to Southern Terminal as scheduled. Also kids were yelling and running around the back aisle which made it hard to sleep.

Not the best ride ever, also webside is wrong on the timings it's not 12h it's 15h. Way too many stops at random places, also could be nice to have one more stop that we could go out the bus for short brake. The toilet on the bus is really nasty, ladys prepare to hold for long time.

I bought two tickets to Phuket. I had a fantastic sleep. The seat was very comfortable and leaned back really well. My friends chair did not lean back and the attendant was unable to fix the seat. It was very uncomfortable trying to sleep at a 90 degree angle for 14 hours. It was super disappointing to pay for a vip bus and not being able to sleep.

A good trip however they stop to pick up and drop a lot of local people along the way. A little annoying as we are paying for an express trip

We took overnight bus from Bangkok to Phuket. We arrived to our destination 3h too late. We had one 15minute stop around 23.30 for toilet and snacks, but otherwise bus stopped many times during the ride but we dont know why, a bit too many times. There was no wifi and the charging ports didnt work. Otherwise the bus was quite comfortable, we felt safe and we also got snack, water and blanket. If you are booking the same bus we suggest you seats 37 and 38 (last seats in the upper deck on right) since they have far more leg space. Enjoy the ride! :)

The seat did not work and usb charger did not work too.

Ride was fine but two hours late

The bus was quite comfortable. My seat didn't have a seat belt though. Driver stopped multiple times for no reason. The speed they drove was quite fast, round corners and over bumps in the road which are very loud to drive over so made it difficult to sleep if you hadn't fallen asleep already. Seats recline quite far and air con wasn't too cold so made for an alright trip. We bought snacks beforehand because you only get a bottle of water and some biscuits as well as a blanket. Only really horrible thing about the bus was the toilet.

Was a good trip. Got there fast and was worry free the whole time!

It was so good bus. Comfortable, clean, good temperature, nice service, kind staffs, and free wi-fi. Thank you

The bus way to noisy. The structure itself was shaking. The bus was old, and the bathroom was filthy... the only reason why I’m not rating this trip as 1 is because the chair was confortable

The only thing that could have improved was that the bus had more stops. We took off at 7am and stopped (once) at 12am and arrived to phuket at 10pm. So i was super hungry, aside from that the bus was super comfy! They provided snacks, water and blankets which was an added bonus as the bus did get a little chilly due to the air con! Overall, it was a good journey. (Minus the length but that can’t be helped). Good value for money.

Cant say anything about other passengers but we got BUS at 1:30 on time and Seat No, 1,2 really that the view was so beautiful and refreshing. I made a lot of beautiful videos for my travelling history. Very happy with this travelling.

The trip itself was great but we sat beside the bathroom and the smell was vile. It made for a very long 12 hours, having the door constantly open and release the putrid smell.

There are many short halts during the trip due to which lights are turned on which is bit disturbing. Rest everything is fine. Took approx. 13-14 hours to reach Bangkok.

Bus arrived 3 h earlier to destination. Very comfortable and good seats! Would recommend!

too many stops made for the driver either to buy food or give/take things from other people ,so we were 1,5 hour late to reach our final destination. at least, a nice buffet was provided for noon

Had a very good trip in your aircon bus overbite to Phuket.The Driver was excellent ant his assistant very good.The water and biscuit was great.The blanket supplied was essential for night travel.Very happy thank you

We arrived 30 mins late

Toilet not working - no stops for toilet or food break and 3,5 hours late

For two backpackers on a budget and not bothered how long it took this was the perfect option. Bus was clean and comfortable and spacious. If you want loads of left room book the back two seats on the left side upstairs.

Gorąco nie polecam, kierowca straszny idiota ( przerwy robi sam dla siebie nie można w tym czasie opuszczać pojazdu)