TE
Tessa EWe specifically selected this bus connection because of its advertised arrival time of 7:40 AM. However, we eventually arrived approximately 4–5 hours later than scheduled. This caused significant disruption to our travel plans, as we were unable to carry out activities and arrangements we had planned for that day.
We understand that 7:40 AM is an estimated arrival time and that unforeseen circumstances, such as traffic, can cause delays. However, the majority of the delay appeared to be caused by the numerous stops to pick up and drop off passengers. These are foreseeable parts of the journey and should be taken into account when estimating the arrival time. A delay of 4–5 hours is simply unacceptable and goes far beyond a reasonable variation in travel time.
In addition, the conditions on board were far below an acceptable standard:
● Several passengers were lying in the aisle because there was insufficient space on the bus.
● One woman was lying directly next to me, had used my pillow and had made my sleeping cabin dirty. This was particularly unpleasant and unhygienic.
● There was insufficient space in the luggage compartment for our backpacks, forcing us to keep them inside our sleeping cabins, further reducing our already limited space and comfort.
We believe that the combination of the excessive delay and the unacceptable conditions on board warrants appropriate compensation. We therefore kindly request that you review this complaint and propose a fair financial compensation for the inconvenience and poor service we experienced.
Ninh Binh — Hoi An, Autobus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), 31. lis 2026.
TP
Trine PThe adress in tam coc is wrong, because the Office is moved
Ninh Binh — Hoi An, Autobus Gornja jednokrevetna kabina, G8 Sapa Open Tour (G8 Sapa Open Tour), 31. lis 2026.
AA
Alex AThe vehicle was nice but the driving was itratic with a lot of beeping. One of the members of staff was very rude and would physically push me out of the way, whilst also smoking inside the stop off points and even on the bus at one time. The stop off points were also horrible and not very nice to end up in during the middle of the night after being woken up. To top it all off we arrived in Hoi An 2 hours late after stopping for nearly 2 hours in Da Nang whilst the driver had breakfast with no one telling us what was happening before being moved to a smaller shuttle bus which we were not told about. The bus was even locked with us on it at both stop off points in which we had to wave to people to get him to let us off - very tricky when we were the only ones left at Da Nang.
Ninh Binh — Hoi An, Autobus VIP Luxury 24, Tuan Trinh, 31. lis 2026.
ED
Erika DBus was late
No place outside the bus for laggage we had to bring all our big bags inside
Driver was arrogant and didn't anwser questions
Ninh Binh — Hoi An, Autobus VIP Luxury 24, Tuan Trinh, 30. lis 2026.
IL
Inge LGreat staff!
There was another person in my seat, the staff handeld it well!
Ninh Binh — Hoi An, Autobus Lower Single Cabin, HK Buslines, 26. lis 2026.
EB
Ellie BWrong location on ticket, didn’t get woken at toilet stops, stopped in da nang rather than hoi an…
Ninh Binh — Hoi An, Autobus VIP Luxury 34, Tuan Trinh, 26. lis 2026.
OF
Or FAt first it was good until I got to Hue and from there they didn't know what to do with me and took me to a gas station where I was alone for about an hour until the sleeper arrived to take me to Hoi An. I was afraid they wouldn't come to pick me up and I would get stuck at a gas station in the middle of the night.
Ninh Binh — Hoi An, Autobus Single Cabin + Limousine 28, G8 Sapa Open Tour (G8 Sapa Open Tour), 23. lis 2026.
ED
Elias DVery comfortable bus, arrived on time. The company was helpfull and checked in afterwards to confirm everything was alright. Would travel with them again.
Ninh Binh — Hoi An, Autobus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 17. lis 2026.
CF
Camille FI was really worried about taking a sleeper bus but boy, was I wrong! It was very comfortable, with phone charger, water, wipes, etc... I actually managed to sleep a fair bit which came as a surprise!
Ninh Binh — Hoi An, Autobus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 17. lis 2026.
KK
Khanyile KAmazing ride from A to B. Toilet available on the bus, super comfy seats and all amenities (charger,light,A/C and massage button) were working. So thankful that there weren’t any flashing lights on the bus so I could actually sleep without them seeping through the curtains. Would definitely recommend this company to other travellers. Being able to pick upper/lower bunks and have them assigned to you is well worth it; as someone who’s skeptical of everything, this one’s worth it. Trust.
Ninh Binh — Hoi An, Autobus Lower Single Cabin, HK Buslines, 13. lis 2026.
