VM
Valentinos MThe journey should normally take around two hours, but it took me three hours in total.
The company offered to pick me up from my hotel, which initially seemed like a convenient option. However, they arrived in a car with another passenger, then picked up two more people. This meant four passengers plus the driver squeezed into a car that was far from comfortable.
After about 30 minutes, we were dropped off at a station, where we waited for a limousine bus. At that point, I thought the rest of the journey would be comfortable. However, after approximately an hour, the bus dropped the original four of us off at an empty station, with literally no one there and no explanation whatsoever.
I contacted the company, and they replied that they would try to resolve the issue as soon as possible. After waiting another 20 minutes at the station, which they claimed was their office, a regular car arrived. Unfortunately, the car had a very unpleasant smell, and once again, all four of us had to squeeze inside to continue to our destination.
To be fair, the company acknowledged their mistake and offered to send someone to my hotel and refund my ticket. I declined the refund because I was not looking for a free ride; I simply expected the service I had originally booked and paid for.
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 24. lis 2026.
JM
Justin MDidn't expect to change vehicles 2 times as this was not stated on the ticket. First driver was a bit late and it was just a car not a bus, he did call upon his arrival to pick us up. 2nd vehicle was a larger can which was more aligned to what was advertised, massage chairs, charging ports and recliners. The last vehicle was a much older van. Can be a little confusing as a foreigner not knowing if you're getting in the right vehicle but the drivers did have a piece of paper with our names. Arrival time was later than stated on ticket due to the multiple stops and breaks taken between vehicle changes.
Customer service was fast to respond when I was wanting clarification on pickup times.
Hanoi — Tam Coc, Autobus Standardno, Cat Ba Go Easy Limousine, 23. lis 2026.
FF
Fadi FIt is not a limosine if the wwholebus isle is filled with laugage
Hanoi — Tam Coc, Autobus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 22. lis 2026.
O
Orlagh Terrible experience. Driver could not find us and when he did it was a car which we weren't expecting and he tried to cram 4 of us in 3 seats. Felt unsafe and didn't know what was happening. Got into the van after 30mins and that was fine
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 21. lis 2026.
SS
Stjepan SDriver was driving like crazy, you could feel every hole, every bump, few times we even were seconds from crash. Also organization wise it was terrible because they are not driving to the exact location of drop off, we had to switch vehicle while we were in Hanoi without even telling us anythingy. Additionally we were going around Ninh Binh/Hanoi picking up some people and packages, hence it took us eternity to get out of city. I would not recommend them to anyone only if they were only option.
Hanoi — Tam Coc, Autobus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 17. lis 2026.
KS
Kirk SVery clean. New bus.
Hanoi — Tam Coc, Autobus Limousine 10, Daiichi Travel, 16. lis 2026.
JW
John WThe leg of the journey from Hanoi to Hoa Lu was fine. The attitude of the young driver that took us from Hoa Lu to Trang An was terrible, he was a bad driver and was unhelpful. I am 65 years old and I had to load and unload our luggage myself while he stood there in a sullen mood. His behaviour is in contrast to what we have experienced with 12go in the past.
Hanoi — Tam Coc, Autobus Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 15. lis 2026.
FY
Flo YPickup was late and the driver did not drop me off at my hotel, claiming that cars could not go down the road where the hotel was located. That claim turned out to be false.
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 11. lis 2026.
MS
Mackenzie Sa little unorganized at first with the bus coming early and having to rush to meet it but it all turned out fine and i got to my destination!
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 11. lis 2026.
AV
Anthony VAwesome company.. very quick to respond, great customer service. Very friendly. Limousine was very clean and comfortable.
Hanoi — Tam Coc, Autobus Limousine, Cat Ba Discovery, 9. lis 2026.
