Songserm

In Thailand, they take care of you, these people running these vehicles and ferries and buses and tours. They make it easy to navigate your way, they help with your luggage, Thai people are lovely.

God

Everything was 10/10 boat ride was quick and proffesinal, bus was super comfy and waiting for us on pier

Clean and quick. Kind staff.

Choosing to go with a speedboat was a bad decision - the cruise was pretty bad

Booked a mini van, paid more than for the bus and got again the bus. Support says can't do anything. So be carefully what are you booking and pay.

The shuttle from the airport to Donsak and the speed boat were great. But why did we have to wait 1.5 hour in Donsak? It killed the experience.

Very chaotic but it always is. But you are treated well

Staff were so amazing, lovely and helpful

Ferry was wicked. AC was icey. Water was choppy but I handled it.

We booked transport by van and payed more than for the bus. Onside operater told us they can choose bus or van and told us we must use the bus instead. Bus driver was crazy driving, inside the bus very loud, but that’s not the problem from the agency, different cultures care or not care …… Case is opened and we will see what happens

Songserm operating out of Petcherat Marina in Bangrak offers a budget-conscious option for island transfers. Given the cheap prices, extra charges for overweight luggage are part of the deal, but completely expected for a budget carrier. The organization and customer service aren't the polished standard you might find elsewhere, though the check-in lady was lighthearted and funny, which made the process a bit more pleasant. The vessel itself is a small, standard speedboat. The ride can get quite choppy, so anything longer than a 20-minute crossing could easily trigger motion sickness; luckily, the short journey time makes it manageable. On the plus side, the marina features a pleasant waiting area surrounded by a few cozy coffee shops to relax at before boarding. It gets the job done if you're looking for a quick, low-cost crossing

Good crew Bumpy ride to many people

The bus was defect - it was raining and water came out of the air conditioner , many passanger got wet. The boat tour was a horror story - high waves and a heavy storm. I would not book the speed boat again, it was irresponsible to drive under this conditions

Went exactly on time Crew was great

The check in opened a bit too late, there was no wifi on the boat but the rest was great.

The speed boat from koh phangan to surat thani was very uncomfortable. Everyone in the boat was nauseous, the ride was very bumpy. I decided to leave that boat at koh samui and i took a sea tran. I was so dizzy and nauseous that i was ready to miss my flight from surat thani but i was not ready to sit in that speed boat for another 45-50 minutes.

The speedboat is an awful experience. I had no idea it would be so brutal & violent. The staff were nice and did try to help. But I would never do the speedboat ever again. We were also 30 minutes waiting for a problem with the motor to be fixed. The way we were crashing down on the waves was an absolute liability.

Great customer service. Everything was seamless

Driver crazy music too loud No respect of the customere

the ac was too cold but otherwise it was good

The speedboat was extremely uncomfortable, not enough leg room to sit facing straight forward. Also there is no option for a bathroom break at any time before or after the boat or the bus. At least they got us there on time.

The boat was moving a lot because of the sea, but apart from that it was okay.

Easy, friendly, fast

Nice boat, did not mover during the trip, so stable and conftable.

Comfortable seats, fast, people so helpful, recommend it

Very fast and on time

Quite scary and shaky.

Everything ok . Ferry in Right time

I've used a few ferry companies around Chumpion Koh Samui and Koh Tao . This one was the best so far . No stress , no mega phone , help with your bag . Everything was seamless .

Right in time . Good Service . Every time again

If you want a adrenalin kick this is for you! For us it was too much! The captain did great but for us to much waves and we got quite sick.

Voyage abominable

Here is the translation into English: "When we first set off, everyone was still enjoying the boat ride. But once out at sea, the waves were high, causing us to constantly slam down hard on the water. As a result, several passengers became quite seasick."

Very easy check in process.

⭐⭐&#1.795606068553E+23; We traveled as a group of 4 adults and 4 children from Koh Phangan to Koh Tao. The speedboat arrived already full from Koh Samui, so we could barely find seats. Some of the children had to sit on our laps for the entire trip. The sea was rough, making the ride very uncomfortable. Selling tickets without ensuring a seat for every passenger is not acceptable, especially when traveling with children.

Very helpful staff, it was great.

Fast trip, on time but very bumpy & we got absolutely soaked by the water splashing in the boat so don’t sit on the back half if you want to stay dry! Overall ok but we will take the more relaxing slow boat next time.

Got to the island. Everything was gravy

on time schedule, very good.

On time and smooth ferry

Excellent very comfortable and at a great price

Great tour, all on time.

Good experience, boat was a bit bumpy but nothing too bad

Friendly staff and very efficient.

One of the engin fail and the Transfer did‘nt was fast

Really smooth Guy at the pier was so informative No delays All so helpful

Smooth Checking and boarding from the pier. Staff were courteous and polite. The ride was on time and we landed on time👍. Also the ride was comfortable.

Very smooth trip; everything was on time.

Very friendly people and boarding very quick.