Magical Sri Lanka

Even for single traveller the booked trip was done. Comfortable car, good and pleasant drivers in the hectic traffic. Very good price

The journey was comfortable. Unfortunately we had to change our sightseeing plans because the journey began late. We were asked to be at the pickup at 8.30 for a 9am pick up.

Everything went well and arrived on time

Practic for solo travelers or small groups!

We booked a shared bus from Kandy to Ella with stops for viewpoints and temple. We got a car, with a driver that constantly honked at everything and only stopped at the waterfalls and the tea factory (probably because we could buy something there). The postoffice and temples and the lake we drove by but did not stop. Also the ticket states the drive is 5 hours but it took almost 8 hours (maybe because the tour was combined with another tour where we needed to drop off a third person at the train station in Nanuoya, but no one told us). The ticket also states we should be there 30 minutes before the planed pick up, then the driver came 30 minutes after the pick up time). Overall an overprized private taxi that we could have booked somewhere else cheaper.

Geet,our driver took us to the places we wanted instead of the 2 temples listed on the list against some extra money.The tea factory and the tea tasting were a unique experience.The waterfall was breathtakingly beautiful.

Easy experience, clear communication. However nearly one hour late to pick me up which was not great

Easy pick up. Car was clean and comfortable.

Skilled and polite driver. Car was spacious and clean.

WhatsApp communication was excellent. We booked the minibus but as we were the only people who had booked our particular service, they sent a car instead. A photo of the car and contact number for the driver was sent to me in advance. The car was comfortable and we arrived in good time.

When mini bus accidentally down, company arranged a private car to pick me up at hotel. Although I have to wait one hour, I still consider the company is responsible and willing to help.

Comfy and best service

Journey was excellent. Very good driver, well in time and good communicative skill.

The service was outstanding. Great attention to detail made it easy and the driver Hafeel was very informative as well as safe. I highly recommend this service.

Really great service. Van was unavailable so they arranged private vehicle for me at no extra cost. Great communication throughout and a great driver too. I recommend!

the driver Ruwan was super

Very good shuttle service. Especially with the driver W Ruwan. Very great guy.

Driver was almost one hour late.

Comfortable excellent driver and flexible

The driver was 1.5 hours late due to traffic. High traffic seems to be normal in Kandy. So in my eyes, the operator should update the timings on 12go for other travelers not to miss their flight. Luckily, I still got my flight as I planned enough time ahead.

The driver was late, very tired and did not drive safely. I don‘t blame him. He probably worked overtime. The company needs to do more for the safety of their drivers and passengers

Good comfortable drive

I arrived at the meeting point as agreed, 30 minutes before departure. When no bus had arrived even 20 minutes after the scheduled time and I contacted the company, a different vehicle than the one I had booked suddenly showed up (a private car instead of a bus). The driver couldn’t explain how he got my number or whether he was from the company. As a woman traveling alone, this was rather frightening. Nevertheless, the driver was kind and courteous and took me safely to the hostel.

Super friendly driver, very helpful and perfectly save driving skills

The driver turned up an hour and a half late. He then was upset about picking me up from my homestay and wasn’t very nice to me at all. We were later than expected but that’s normal in Sri Lanka. They did drive safe.

The carrier was super nice 😊

I received a phone call asking me to come to the meeting point 30 minutes earlier, at 1:30. However, we didn’t actually depart until after 2:00. As a result, I had to wait for more than 30 minutes inside a car with the engine revving. I get motion sickness, so this was extremely uncomfortable for me. Also, the vehicle was not a van like the one shown on the 12Go website, but a regular passenger car. There are around 100 ordinary cars parked in front of the World Trade Center, and I had to walk around searching for it for over 10 minutes. There should be a visible logo, or the driver should stand outside holding a sign or a flag.

They were supposed to pick us up at 7:00 a.m., but the car didn’t arrive until 7:30. I was extremely thirsty and really needed to use the restroom. After that, we were taken to a tea factory and ended up spending 30 minutes there. I was supposed to arrive at 10:40, but instead we were dropped off in front of the Nuwara Eliya post office and told it would be a 30-minute break. I couldn’t take it anymore, so I walked to my hotel carrying my heavy luggage...

Driver was great and very good communication. Really happy with the service.

Incredible driver! So kind and so interesting to talk to. We had the best trip.

Great service from pick up to drop off. Driver was safe even in poor visibility & wet weather. Stop offs at Tea Factory & waterfall were an added bonus.

Driver was safe and did his best given the traffic conditions. Sadly we weren't able to do any of the site seeing stops to time stuck in traffic but he ensured we all got dropped off to our relevant hotels on arrival.

Pick up was from the hotel I was staying in which was really convenient. Driver was friendly and efficient, safe and alert.

Passengers who get in the van first take up more than their share of the seat

No information on time, waiting on the street without any information past booked time was not nice. Driver took us to Spice garden without our consent - we have to strongly insist that we need to get to Kandy, not waste our time. Driver tried very hard to take us to our hotel, though it was late and dark.

We were two hours late. The driver notably did a detour to get extra money from the other passengers but that left me two hours late.

Great ride 'ot understand why sometime drop off at the hotel sometimes no

It was not close to be on time. Mentioned pick up time in Kandy was the same for all guests. So some of them had to wait for almost an hour. Arrival time was late too, almost 2 hours.

Amazing service! Highly recommended the agency and the guide are top. Very reliable!

We didn’t stopped at the mentioned stations. Only stopp was tea factory. The group didn’t buy something and they weren’t happy/friendly anymore. We waited 1,5h for picking up other people.

driver was very helpful the way, driving slow and very good , pick up on time. nice experience

Chanaka was a verry friendly and attentive driver. Thank you verry mutch

Very good. Lesley very good driver

The driver and car were fine. But due to the friday trafic, we arrived 1h latter. It should be adviced by the company

Great, just our Homestay apparently wasn't in the zone to be dropped off so we had to take a tuktuk in the city center.

Good transfer from Colombo to Kandy. Dushan was professional, friendly, and made the journey very smooth.

Great organisation of the journey - excellent driving

The driver was so kind, we would explain us how to get to the right places and even stop in another place just to make sure we get the right bus.

What a lovely friendly driver! I would definitely use their service again.

I was the only one who booked for that day and still the operator made sure I'm picked up on time at the location I chose. The WhatsApp communication was fast and easy. Very friendly and careful driver. Comfortable van with A\C. I can recommend!