HE
Haley EYelled at by staff, made friends and I uncomfortable. No one helped when we had trouble at border. Bus left without us at border
Vientiane to Hanoi, Bus Royal Cabin, HT Travel, Aug 4, 2026
CM
Chelsea MStaff very unfriendly, yelled at, and made myself and friends uncomfortable
Vientiane to Hanoi, Bus Royal Cabin, HT Travel, Aug 4, 2026
J
Jessica Got an email 2 hours before departure that my selected type of vehicle ( VIP SLEEPER BUS) was not available, and I got downgraded to a seated couch bus . Yes I got 150.000 back , but I couldn’t do anything else apart from taking the bus anyway. No time to change the bus, reebok another day or with another company . Felt like there where not enough people on that bus and they decided to use only one bus regardless of the vip status or not. Felt a bit like a scam
Vientiane to Hanoi, Bus VIP, HTX Van Tai 277 (HTX Vận Tải 27-7), Jul 9, 2026
C
CThe bus does NOT leave from Southern bus terminal. I was at the terminal 2 hours early. Boone was there. Eventually I saw people about an hour before departure. Boone knew where the bus was. I finally found someone who told me it left from a station across town. Three of us who were waiting grabbed the taxi but arrived five minutes late. Stuck there with no t
Refund. Forced to buy another ticket on another line. How do I get reimbursed the $67?
Vientiane to Hanoi, Bus Single Cabin, Laos Easy Go Travel, Jul 5, 2026
WW
Wai WNo wifi,so hot😭
Vientiane to Hanoi, Bus VIP, HTX Van Tai 277 (HTX Vận Tải 27-7), Jun 20, 2026
SB
Stephen BThat was a terrible experience. The bus driver was unfriendly and constantly yelled at the passengers.
There was absolutely no information provided for the entire trip.
We waited six hours at the border in 40-degree heat on the bus with the air conditioning off. Sleep was impossible.
At 7:00 AM, the bus driver kicked us off the bus without giving us any information. We had to walk across the border with our luggage.
After crossing the border, we waited until about 9:30 AM for our bus, without really knowing if it would come.
I can't understand why they couldn't provide passengers with an information sheet outlining the procedure... especially when the bus driver just yells "NO NO NO!" at you.
Take a flight and save yourself the hassle.
If you still want to try it, bring money.
The border officials on both sides are very corrupt and demand 50,000 Dong bribes.
Vientiane to Hanoi, Bus Royal Cabin, HT Travel, Jun 4, 2026
DN
David Ngood. Drama free. Arrived early. had a small problem at check it that was my ommision (you are supposed to have phones and charging packs in hand luggage).
Vientiane to Hanoi, flight Economy, Vietnam Airlines, May 31, 2026
C
Charlotte Rude Staff, very small Cabins, rough driving, bad AC
Vientiane to Hanoi, Bus VIP Luxury 24, Son Hue Bus, May 31, 2026
JB
Janet BThe operator tried to scam me into buying a second seat on the bus. He seemed to indicate there were only 2 person seats and I would need to pay an extra 500,000. I insisted that I had a seat on the bus and he did let me on. I liked my bed/ seat and it was very comfortable. The operators did not make any effort to give directions to us. They didn’t say where to go eat or help us in any way. On one occasion in Vietnam nobody could eat anything, but the operator went to their set tables and ate. Most people went hungry. The pdf guide was great because I would have fallen for the scam if not for the guide warning about it. I’d suggest to bring both Vietnam and Laos money and even better an e sim that would work on both sides. Overall I would go again on this, it’s a good value for the money despite the terrible service.
Vientiane to Hanoi, Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), May 4, 2026
KC
Karol CThe ride was good. I was upgraded from semi sleeper to VIP bus. But the instructions were not updated. It was mentioned that bus is parked in A8 but it was not. Also the bus is the voucher was not the bus we rode. If you avail this service, make sure to call or message via WhatsApp once you arrive in the terminal to make sure the bus details and the bay where to find it. Also
Vientiane to Hanoi, Bus Semi Sleeper, HTX Van Tai 277 (HTX Vận Tải 27-7), Apr 27, 2026