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Anna SThe bus made me very nauseous — not really the bus’s fault but it did make the experience unpleasant. WiFi did not work despite the bus having signs saying there was wifi. Finally the bus operator gave me a hard time about switching seats with someone so she could sit next to her husband.
Sapa Lao Cai to Hanoi, Train #SP4 VIP Sleeper 4x, Vicsapa Train, May 1, 2026
C
Cris We had a very poor experience with 12Go / One2Go Asia.
We booked a 4-berth cabin for our family, but were split across multiple cabins. This completely defeats the purpose of booking as a family. What followed was a frustrating process with a lot of uncertainty until the moment of boarding. Support from 12GoAsia did not provide reassurance and failed to properly resolve the issue.
In the end, we had to solve everything ourselves locally.
Based on this experience, I would strongly advise against booking through 12Go Asia. Instead, arrange your tickets locally via your hotel, homestay, or a local travel agency. It costs the same or even less, and you will receive far better service and flexibility.
Sapa Lao Cai to Hanoi, Train #SP4 VIP Sleeper 4x, Laman Express, Apr 29, 2026
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Boris DI forgot shoes in the bus, contacted the company next day and they're just ignoring me :c
Sapa Lao Cai to Hanoi, Bus Single Cabin, King Express Bus, Apr 27, 2026
KH
Ko HThis is very first time trying this website and really satisfying.
Sapa Lao Cai to Hanoi, Train Cabin 4x, Damitrans, Apr 27, 2026
AH
Anthony HVery safe and helpful staff on board
Sapa Lao Cai to Hanoi, Train 4 beds cabin upper berth, Vietnam Rail, Apr 24, 2026
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Harshit DThe experience in the train was pretty average. There are better more luxurious coaches available.
Sapa Lao Cai to Hanoi, Train Cabin 4x, Damitrans, Apr 11, 2026
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Samantha Uncomfortable experience. The luxury bus was better. We paid for a VIP experience and in was small hard beds and just not worth what people have said
Sapa Lao Cai to Hanoi, Train VIP Cabin with twin beds, Damitrans, Apr 10, 2026
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Ray EDid not get contacted for hotel pick up
Sapa Lao Cai to Hanoi, Van VIP 9, Eco Sapa Limousine (Eco Sapa Limousine), Apr 9, 2026
PF
Paolo FBed too short and top cold
Sapa Lao Cai to Hanoi, Train Cabin 4x, Damitrans, Apr 9, 2026
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Caroline Train was really clean and comfortable.
Water closet cleanliness can be improve.
Overall experience was great!
Sapa Lao Cai to Hanoi, Train Private Cabin for 2, Family Express, Apr 4, 2026