GB
Gabrielle BAfter booking got contacted by train company saying they couldn’t provide me my seats but that I could pay an upgrade. Try to negotiate but not enough. Asked to get refund and not surprised they couldn’t provide finally give me my seats. Not sure if it was spam or the real company but in both ways they tried to scam me. Got no help from 12Go. The train ride was fine. Comfortable beds but very noisy has you could expect. Barely got sleep on the night ride. Would do it again but during daytime.
Hanoi to Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Mar 11, 2026
JM
Jonathan MComfortable and punctual. Highly recommend
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Mar 10, 2026
V
Victoria The train ride was great but I went to the bathroom at the very beginning and they were disgusting, urine all over the seat and floor... needless to say I refrained from going again the whole time
Hanoi to Lao Cai, Train #SP7 Deluxe Cabin 4x, Fanxipan Express, Mar 10, 2026
JM
Jonathan MGood comfort, punctual and well organized
Hanoi to Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Mar 9, 2026
JF
Johanna FOverall everything went well, check-in, punctuality and everything, but the Train Ride ist far from luxurious! When you tried to Switch off the AC it made an afwul squeaking noise and it was Not a comfirtable Night Of sleep, since those trains Are 50 yo and it is horrobly Loud at Night, Even With earplugs!
Hanoi to Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Mar 5, 2026
GA
Garth AVietnam trains are mostly average, mostly depart and arrive on-time. Boarding process poorly organized, there is no ticket desk or counter. Most passengers boarded 45-minutes prior, but, Fanxipan REP did not appear until later to hand-out boarding passes. VNR employees insisted that train would not depart with waiting passengers, but still, given language differences, was un-nerving and unnecessary.
Hanoi to Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Feb 24, 2026
AS
Anuj SNot sure why people complain about the noise. It is a train, for the love of God and everything holy, get over it. It was comfortable and clean. We would do it again.
Hanoi to Lao Cai, Train #SP7 Suite Twin Cabin, Chapa Express, Feb 21, 2026
NH
Neil HGreat. Comfortable 👍
Hanoi to Lao Cai, Train #SP3 VIP Sleeper 4x, Laman Express, Feb 20, 2026
OP
Owen PThe Vicsapa staff and organisation was second to none, absolutely fantastic. The VIP Twin Cabin was comfortable, the toilets were clean, and the free drinks/snacks were appreciated. Despite the bed being very comfortable, the persistent hammering noise of the tracks was particularly mind numbing.
Hanoi to Lao Cai, Train #SP3 VIP Twin Cabin + SUV, Vicsapa Train, Feb 16, 2026
NI
Nathan IThe train is noisy and bumpy but that has nothing to do with Chapa and is just how old trains are in Vietnam. But the cabin was comfortable, the link to the Sapa private transport was seamless and it was all relatively easy.
Hanoi to Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Feb 8, 2026