A
Anouar Operator made us fill an information paper with name phone numbers ...
He then took the phone number to contact us via WhatsApp... Unecessary
And 20 minutes before arriving to hoi an he put the music in very high volume for no reason
Phong Nha to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Sep 14, 2026
SC
Susanna CI had booked a trip with a sleeping cabin but half way I got transferred to a normal bus. It all went smooth but was not what I booked :(
Phong Nha to Hoi An, Bus Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Aug 31, 2026
MR
Mario RRide from Phong Nha to Hoi An was scheduled for 7h but took almost 8,5h though there was no traffic jam. Neither LED Screen nor massage function was working. Snack was only handed out after the first break. Also there was only one official toilet break in 8,5hrs. No toilet in the bus. Driver was quite rude.
Overall average experience, but we arrived. Would chose another company next time.
Phong Nha to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Aug 31, 2026
DK
Dawid KThe vehicle was great - as one the pictures (only belt was uncomfortable to sleep witch), but... The service was terrible. First, no one knew if it is the right bus (looked different on the outside). Second - the bus service. Bus started at 22:40. The bus had all lights up till about 1 AM. Around midnight guy from service decided it is good idea to distribute to everyone Bahn mi (it was sleeper bus, most people were sleeping and he woke them - me in it - up). Then around 0:30 he started loudly talking through the phone while sitting in the middle of the bus. After reminding him to be more quiet, he just wagged his finger at me and ignored me. Kept loudly talking for the next 15 minutes. So the sleeping was great 👍 (but only after 1 AM).
Phong Nha to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Aug 22, 2026
J
Jearelle The bus ride itself was comfortable, but unfortunately the drivers were not polite and did not make us feel welcome.
At one point, my sister urgently needed to use the restroom—she was in real pain. When we asked if the bus could stop, the driver simply said, “30 more minutes.” We found this very inhumane. After asking several more times, they eventually stopped about 10–15 minutes later.
When we arrived in Da Nang and were transferring to a taxi to Hoi An, I was putting on my shoes, which took no more than two minutes. The driver kept rushing me, which felt unnecessary and quite rude.
On top of that, one of the drivers was making loud phone calls throughout the entire night, almost continuously, making it difficult to rest.
Until now, I have only had positive experiences booking buses through 12Go, but I was genuinely relieved when this journey was over.
Phong Nha to Hoi An, Bus VIP Cabin 24, Hanh Luyen, Aug 7, 2026
JM
Joseph MThe best ride.. safe and sound we headed back to Hoian.. 5 stars!!
Phong Nha to Hoi An, Bus VIP Luxury 24 Cabin, VietNam Travel Bus (Việt Nam Travel Bus), Jul 29, 2026
AL
Adrien LEverything was perfect, good communication, great confort, the bus was nice and owners were kind.
The only thing was no toilet in the bus, but there were stops !
Phong Nha to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Jul 27, 2026
LM
Leonard MNice Bus, freshly washed sheets and clean interior. Driver was nice and everything went well. We arrived exactly on time after the 8 hour trip.
Phong Nha to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Jul 26, 2026
GS
Gijs SIt was a good trip
Phong Nha to Hoi An, Bus Cabin 24, Hoang Minh Limousine, Jul 22, 2026
LS
Letícia SI felt like I paid for a standard service but got a VIP upgrade, as the bed was much more spacious and comfortable this time. The drivers were polite and drove carefully, and we arrived well ahead of schedule. The restroom, though small, was clean.
Phong Nha to Hoi An, Bus Sleeper, King Express Bus, Jul 22, 2026