I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.
东京 到 京都市, 火车 #NOZOMI 41 绿色汽车, Shinkansen JR Central (Shinkansen JR Central), 2023年7月29日
The bullet train ride was good. The main issue was transferring from Tokyo station to the Shinkansen. It was very complex and took a very long time. We needed to ask around a lot too. It would be great if the tickets came with some kind of map/guide to help travellers
东京 到 京都市, 火车 #NOZOMI 49 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2023年7月15日
LG
Luis G
没有座位的车厢太拥挤了，让人很不舒服。很难找到座位，而且气味难闻。
此评论由机器翻译
The no reserve seats were so crowded and uncomfortable.. there was way too many many waggons with available seats. It was difficult as uncomfortable to find a seat and smelly
东京 到 京都市, 火车 #NOZOMI 45 未保留的座椅, Shinkansen JR Central (Shinkansen JR Central), 2023年3月15日
CW
Christopher W
顺利快速而安静，同时我看到了其他游客可能错过的日本的一个侧面。
此评论由机器翻译
Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.
东京 到 京都市, 火车 #NOZOMI 1 未保留的座椅, Shinkansen JR Central (Shinkansen JR Central), 2023年2月14日
TT
Thomas T
我想把我的票改成更早的时间，但在你们的网站上找不到如何改。
此评论由机器翻译
I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website
东京 到 京都市, 火车 #NOZOMI 433 标准舱, Shinkansen JR Central (Shinkansen JR Central), 2022年8月12日
Everything was fine, apart from the comfort of the vehicle. The seats are really small, which turns a six-hour journey into a nightmare.
东京 到 京都市, 公共汽车 高级标准舱, Tourist Bus, 2026年5月26日
A
Ahmed
I am tall and have long legs (1.92 m). There was very little legroom, and my knee hurt throughout the flight and even afterwards, mainly because of the metal cup holder attached to the back of the seat in front of me. I felt uncomfortable with the person sitting next to me.
I was unable to change seats despite explaining the situation directly to the staff and despite the fact that there were still seats available.
东京 到 京都市, 公共汽车 高级标准舱, Tourist Bus, 2026年5月5日
TT
Thomas T
It was a great travel, easy to check in, a comfortable ride on time.
Aogaki Bus MA3, Heisei Community Bus HC, Heisei Enterprise HE0 (株式会社平成エンタープライズ), Karuizawa Bus KZ, Kintetsu Bus ZKN12, Osaka Bus ZOS4 (大阪バス ZOS4), Sakura Kanko Bus CJ (さくら観光バス株式会社), Shinki Bus LM (神姫観光株式会社), Sunshine Express SN6, Yamaichi Service AF5 (山一サービス)
Aogaki Bus MA3, Daytrip private transfer with English speaking driver, Haruka Express, Heisei Community Bus HC, Heisei Enterprise HE0, Jetstar Japan, Karuizawa Bus KZ, Kintetsu Bus ZKN12, Osaka Bus ZOS4, Sakura Kanko Bus CJ, Shinkansen JR Central, Shinki Bus LM, Sunshine Express SN6, Yamaichi Service AF5
