Bus was punctual and comfortable. The trip was agreeable with a short stop for bathroom or coffee. Only bad point: bus dropped us off somewhere far away from Kawaguchi Station, and we had to walk a longhorn way with the suitcases.
My daughter and I didn't get a seat next to each other. I asked the conductor if we could sit together because two seats side-by-side were free. He asked me to wait. He then seated other passengers without reservations—adults—in those seats instead of offering them the ones my daughter and I had reserved… In short, I wasn't seated next to my child despite having a reservation…
It was a great trip and service - Only issue was the information relating to the platform for Tokyo departure - we asked last minute - and on-boardes. Furtermore with the information income ticket from Mt Fuji - as the original departure was printed on the ticket not the departure pick- up. It caused some concern.