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询问当地人或在其他地方预订 在我们最近的越南之行中，我们有几次使用12go asia的经历，不推荐这种服务。 首先，你根本看不到所有的选择，也不一定是适合你旅行的最佳选择。所以在任何情况下，我都建议询问当地人，例如，专门的接待人员。他们会打电话给某人，你支付的费用要少得多，而且可能会得到指导，直到你坐上巴士。 然而，使用这种服务，原则上可以把你从A地带到B地，但也有问题。对客户极端不尊重的行为的第一个标志（除了对在线接待的反应；只要看看周围）是不必要的保险，如果你在订购时不取消一个默认勾选的方框，就会被出售。其次是接待和咨询的处理。 这导致了我对这项服务的最后一个问题，也就是我们在夜间巴士上的经历。 当你预订这样的巴士时，你会得到一份确认书和一份包含坐标和到达时间的PDF。你应该在出发前60分钟到达那里。好的。一辆出租车可以把你带到那里。然而，问题是，像我们这种情况，巴士很可能不会出现。出租车司机已经知道会出问题，因为他不知道那个地方。然而，他查看了车票，认为这一定是我们应该去的地方。 于是，你在夜里到了一个 "巴士站"（公路旁边的一个阴暗的地方；蟑螂、老鼠、巴士和卡车免费鸣笛），等待了2个小时才放弃。所有巴士公司的电话都打不通。在晚上的那个时候，出租车或酒店的问题是不言而喻的--幸运的是，我们在之前的酒店找到了友好的住宿环境。 在巴士公司认为将我们的行程改到第二天是合适的（惊喜的是：我们不能随便改期，我们的旅行计划被打乱了一些）后，我联系了12go。在与12go方面的另一个人来回发了几封邮件后，我发现他们既不想按照我的要求退款，也不太关心。因此，这是我对12go的看法。好好享受这30欧元吧，你可以留着它们。还有所有的越南旅行者。远离吧--有更好的选择。

Ask locals or book somewhere else We had a couple of experiences with 12go asia in our recent Vietnam trip and would not recommend this service. First, you simply do not see all options available, nor necessarily the best options for your trip. So in any case I would recommend to ask locals, e.g., a dedicated receptionist. They will call someone and you pay much less and will probably be guided until you sit in the bus. However, using this service, which in principle can bring you from A to B, there are problems. The first sign for ultra disrespectful behaviour towards the customers (apart from responses to online receptions; just have a look around) is the unneccessary insurance which is sold if you do not uncheck a, by default checked, box when you order. The second is the handling of receptions and inquiries. This leads to the final problem I have with this service, which is our experience with a night bus. When you book such a bus you will get a confirmation and a PDF with coordinates and a time of arrival. You are supposed to be there 60 minutes before departure. Fine. A taxi can bring you there. However, the point is that the bus, as in our case, will probably just not show up. The taxi driver had already kind of an idea that this will go wrong as he didnt know the place. However, checking the ticket he agreed that this has to be the we are supposed to go. So you are there in the night, at a "bus stop" (a shady place next to the Highway; cockroaches, rats, busses and trucks honking included for free) and wait for >2 hrs before giving up. All the phone numbers of the bus company dont work. Problems getting taxi or hotel at that time in the night are self-explanatory - luckily we found friendly accomodation in our previous hotel. After the bus company found it appropriate to just reschedule our trip to the next day (surprise: we couldnt just reschedule and our travel plans were messed up a bit) I contacted 12go. After a couple of mails back and forth with always another person on the 12go side, I found that they neither want to follow my demand of a refund, nor really care. So here it is my opinion about 12go. Have fun with the 30€, you can keep them. And all the Vietnam travelers: Just keep away- there are better options.