It doesn't make any sense to offer this intenary as a two day trip. I essentially attended two different one-day tours. The first one ends at 4pm, then they drop you at the guesthouse without any recommendations about what to do. The second day the tour was supposed to start at 11, but I was sitting around waiting for the pickup unil 1pm and we finished again around 4pm. It's an very touristy tour. The guides were hard to understand (but that holds true for most tours in Vietnam...). The communication over whatsapp was good. I recommend spending a few dollars more to do an adventure tour with camping in the national park.
Don't do it for the comfort but for the experience. The train itself isn't too comfortable to sleep ok but facilities are all fine and everything ran on time. Quite the experience but don'r expect a great night of sleep!
it was a pleasant experience. the bed was clean, soft enough for this kind of bed and no bad smells from the toilet. a curtain for more privacy would be good if your neighbors are not that pleasant.
The train was OK. It arrived perfectly on time which was great, but sadly our carriage was the only one where the air conditioning wasn't working, so it was a very long, hot journey to Dong Hoi. We arrived around 15 minutes late, which was OK, all things considered. The beds were reasonably comfortable, the cabin was clean and the views were pretty amazing. The toilets are very unclean, but again, we could deal with it. Overall it was about what we expected.
我们在网上预订了一间私人（2 人）小屋。我们在网上预订了一间私人木屋（2 人），当时可以预订，并进行了付款等操作，但一天后却听说这间木屋实际上没有了。我们已经付了很多钱。然后联络中心告诉我们，我们可以为两个人预订一个 4 人舱房，但需要额外支付 +/-50 欧元（嗯，不好意思！？我们需要为你们的错误支付额外费用？而且还不是小数目......）。我们决定不这么做，而是和另外两个人合租。我们从宁平出发，但车票上的出发时间却是河内，所以这也是不对的。当晚我们进入车厢时，发现厕所很恶心，工作人员还在车厢内吸烟。车厢还不错--很干净，也很新。还有两个床位被预订了，但还没有人睡。过了一会儿，乘务员/列车长过来检查我们的车票。他关上了门，告诉我们只要多付+/-25 欧元，就可以独占整个客舱，我们必须用现金支付，而且他会确保没有人进来...... 这一切都很奇怪，也很可疑，因为另外两张床上都放着写有客人名字的欢迎纸，但也许那些人取消或错过了火车。由于我们真的很想把这间小屋占为己有，我们决定付给他钱。不过，我相信无论如何我们都会独享这个客舱的，而这个客舱服务员只是想赚钱。因为我们太累了（当时是半夜），他就趁机占了便宜。机舱和火车都很好，但我们觉得自己被这个机舱服务员骗了，这让我们感到很不安，而且 12 Go Asia 的预订过程也很麻烦。我希望能得到赔偿，并建议其他人直接在火车站订票，不要在网上与合作伙伴订票。
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We booked a private (2 person) cabin online. It was available to book and did the payment etc. only to hear a day later that this cabin actually wasn't available. It was a lot of money already paid. Then the contact center told us we could book a 4-person cabin for the two of us for an additional +/- €50 (ehm, excuse me!? We need to pay extra for your mistake? And not a small amount either.. ). We decided not to do this and to just share the cabin with two others. We left from Ninh Binh but our tickets had the departure time from Hanoi on it, so this was not correct either. On the night itself we entered the train, the toilet(s) were disgusting and the staff was smoking inside the train. The cabin was fine - clean and quite new. There were two other beds which were reserved but not occupied yet. After a while the cabin attendent/conductor came by to check our tickets. He closed the door and told us we could have the whole cabin for ourselves for +/- €25 extra, we had to pay him in cash and he would make sure nobody came in... It was all very strange and dodgy since there were welcome papers with guest names on the other two beds, but perhaps those people cancelled or missed their train. Since we really wanted the cabin for ourselves we decided to pay him the amount. However, I believe we would have had the cabin to ourselves anyway, and this cabin attendent just wanted to make money. He took advantage of the situation since we were so tired (it was the middle of the night). The cabin and train were fine, but we felt like we were scammed by this cabin attendent which left us with an uneasy feeling, and the booking process with 12 Go Asia was such a hassle as well. I would appreciate a compensation and would also recommend others to book directly at the train station and not with a partner online.
Most enjoyable sleeper train ride including US and Europe. Slept well overnight and enjoyed the beautiful scenics from Dong Hoi to DaNang. Also enjoyed free refreshments and pay for use food offerings. There was plenty of filtered water both hot and cool. Toilet facilities were acceptable, and sinks were in good condition with plenty hand soap and sufficient dryers. Highly recommend!
We had earlier experiences and this was not the best. The toilets were very dirty already when we stepped in. And the beds where not so clean as we used to. There were hairs on the blanket. The service was oké
