I'm perfectly happy with everything. The driver texted me via what's app and was waiting for me. He waited in front of the hostel and took my suitcase straight away. He was really very friendly and accommodating. The ride was one of the most comfortable i have ever had. He kept pleasant small talk and joked with me. We drove really narrow and steep roads in Bali and I always felt 100% safe. He was very careful and patient. So really very satisfied in everything, I would choose again and again.