Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email.
So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)
康提 到 埃勒, 火车 #1005 2nd Class Reserved Seat, Sri Lanka Railways, 2022年9月20日
LS
Lasse S
By far the best taxi ride of our entire vacation. Samantha, our driver, took great care of us and was very friendly. We felt very safe and had a pleasant ride. Along the way, he even stopped when we wanted to take photos of the scenery.
Driver didn't show up again, in spite of confirming the booking the day before with the company. The company sent an alternative driver after 1.5 hours. The driver drove much too fast, given the road conditions and recent land slides. Then asked us where the hotel was in Ella (we had no idea, we'd never been there before!) In spite of this being clear on the booking form. Then asked for payment at the end of the ride, even though we'd already paid via 12go.
We had a language barrier which was a problem because some roads were closed and driver couldn’t explain what he wanted to do. He was also driving a bit insecure and slow. We had other drivers before with the same agency and had better experiences with them.
Amazing service! Highly recommended the agency and the guide are top. Very reliable!
康提 到 埃勒, 厢型车 Scenic Minivan, Magical Sri Lanka, 2025年12月17日
TP
Tanja P
We didn’t stopped at the mentioned stations. Only stopp was tea factory. The group didn’t buy something and they weren’t happy/friendly anymore. We waited 1,5h for picking up other people.
康提 到 埃勒, 厢型车 Scenic Minivan, Magical Sri Lanka, 2025年11月24日
JP
Johanna P
Great experience with the train
康提 到 埃勒, 火车 #11127 一等座, Sri Lanka Railway, 2025年11月21日
RK
Roelof K
Like always when we book through 12Go Asia everything was easy and arranged perfectly. Quick booking-process and proper instructions how to handle.
康提 到 埃勒, 火车 #11127 一等座, Sri Lanka Railway, 2025年11月14日
Lakpura, Magical Sri Lanka, Nimble Taxi Lanka, Real Lanka Holidays, SL Highway Bus Service and Shuttle Transfer, Sri Lanka Railway, TaxiBazaar, Tours with Stef Lanka, Tuktukdude Leisure