火车从琅勃拉邦到永珍

与 12Go 的沟通非常糟糕--我们在出发前不到 2 小时就收到了机票确认函，这太可怕了。 我们几乎没有收到 12Go 的任何回复，即使收到了，也是机器人式的回复。有一次，我们被告知已经没有票了，20 分钟后，我们收到了自动确认的机票。太奇怪了！ 此外，预订确认需要 2 天的时间来处理，这一点需要更加明确。

Communication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful. We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre! Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.

有太多的中国乘客，他们非常不友好，登机时不停地推搡。

Es hatte zu viele chinesische Passagiere, die sehr unfreundlich waren und beim Einsteigen ständig drängelten.

我宁愿只买火车票，然后自己去火车站，而不是坐转车。

Would have preferred just to have train tickets organised and make own way to the station rather than take the transfer.

服务很好，对从酒店到车站的接站安排非常满意。火车非常平稳和快速... 所有的询问都得到了快速的回应，为团队点赞...

Good service, very happy with the arrangement pick up from hotel semd to station. Train very smooth n fast... All enquiries was responded fast kudos to the team...

公司拒绝给予任何形式的儿童折扣（3个孩子）的火车票，尽管120厘米以下的孩子是免费的，否则是1/2的价格，但我们在通过代理处时仍被收取全额成人价格。

Company rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.

预订了 1 月 15/22 日的火车票，收到了确认函和电子票，然后在 10 月 14/22 日收到电子邮件，说由于客满已经取消，但可以在 10 月 16/22 日 11:30 乘车。到达目的地后，又被告知客满了，但我可以乘坐 18:20 的火车，尽管我有两趟车的票，而这两趟车都说客满了。因此，我不得不在琅勃拉邦再付一晚酒店的钱，还损失了在万象已经付过钱的一晚。

Booked for the 15/1/22 received confirmation and e tickets then got email on the 14/10/22 saying it’s been cancelled as it’s full, but can travel on the 16/10/22 @ 11.30. Arrived only to be told it’s fully booked again but I can get the 18.20 train even tho I had the tickets for both trips that was so say fully booked. So had to pay for another nights hotel in Luang Prabang and also lost a night in Vientiane that I had already payed for.

这是一次非常糟糕的经历。 我们预订了从琅勃拉邦到万象的子弹头列车的一等座，11点半出发。 我们到达车站转车时，发现我们的预订被取消了，我们现在乘坐的是16点16分出发的二等慢车。 真糟糕。 我们现在不得不消磨时间，到处闲逛。 12Go公司试图订票的时间太晚了，我们错过了，被分到了后面的火车上。 我们很不高兴！

This was a very bad experience. We had booked a 1st class seat on the bullet train from Luang Prabang to Vientiane departing 11.30. We we arrived for our transfer to the station it turned out our booking had been cancelled and we were now on the slow train in 2nd class departing 16.16. Vevy bad. We now had to kill time and hang around. 12Go tried to book the tickets too late and we missed out and got shuffed on later train. Not happy!

我们预订了前往万象的预付费旅程，而在前一天，我们只是被酒店前台告知，我们的位置被取消了（不是火车，只是我们的预付费座位）。4个多小时后，我们被转到一辆普通列车上。这不是我们所期望的那种服务。

We were booked on a prepaid journey VIP to Vientiane and the day before we simply informed by the Hotel reception that our place wa cancelled (not the train, just our prepaid seats). We were transferred to a normal train more than 4 hours later. That is not the kind of service neither booked normal expected.

The train itself was OK, but the air conditioning smelt like vomit, and the train seats were backwards from the direction of travel which is not great for anyone who suffers motion sickness. The train station was OK but the service was mixed, the staff at the seven eleven tried to short change us and it took 3 attempts before we got the correct change. The Amazon coffee shop on the other hand was honest. The terminal was full of rude passengers of Chinese origin,who paid no respect for other passengers comfort. The train departed and arrived on time, however I would be reluctant to use this service again. 12go booking process was easy and we received our tickets ahead to the expected time frame.

The train was one hour late on arrival and was very slow, the seats are very tight, the lugguage of other passangers was bothering and not in place.