My bad, the comment below was for another company.
Saigon DMC driver was perfect, he arrived 30 min before to the meeting point, stopped whenever we wanted on the way, and we arrived on time (even earlier). Thank you
Driver was very friendly and on time. He drove very carefully. Altought he seemed partially tired. Communication with the company also very good, especially due to difficult weather and road conditions in Sapa. Unfortunately, we lost almost one hour at toll booth as there seemed to be a problem with the paying as far as we understood.
Mr. Nam spoke English and accommodated several of our requests. One of them was a very important request, which he gladly accepted. He drove safely and we arrived at our destination earlier than scheduled. Thank you.