The bus was waiting on time at 9:15 pm at the Central Backpackers Hostel except that the company was Queen Cafe and we didn’t realize we should board until about 10:00 pm when we got a WhatsApp message from TechBus (because I asked) telling us to board. The driver did have our names on a printed list. Bus ride was smooth and quiet, seats comfortable. No curtain partitions or USB ports, but we were sleeping so didn’t mind. Bus had a bathroom, too, which was convenient even though not the cleanest. Arrived in Hanoi an hour late which is not bad. Drop off point was not exactly where our TechBus ticket said, but we were able to get a public bus to go to our lodging easily.
The vehicle came not on time. The seats were comfortabel but you cannot fully lay down so my neck hurted. The driver woke everybody up several times to ask where they need to go. It was a night bus so everybody got anoyed because they want to sleep. They don’t communicate with you, only shouting. There were no beds left, so a local men had to lay into the middle to sleep. Horrible!
我们在付费乘坐豪华巴士时被拒绝，我们出示了我们的车票，上面清楚地写着豪华车等级，但他们告诉我们我们不在名单上，必须等下一班 Queen open bus。然后，当这辆巴士在 22:00 到达时，而我们的巴士应该在 21:00 到达，但它是一辆普通的卧铺巴士，我们在名单上。此时我们非常困惑。我们向巴士司机出示了我们的车票。后来，他们在开车时问我们是否想换乘另一辆车，我们显然很想换乘，因为我们对这种情况感到很难过。他们给另一辆巴士打了电话，并在下一个巴士站为我们换乘了豪华巴士。
我们还想利用运营商提供的免费接送到河内老城酒店的服务，我们提前提出了要求，得到的答复是已经安排好了，会把我们送到酒店。当我们到达河内时，巴士司机大喊这是最后一站，所有人都必须下车。
总的来说，这让我们感到非常紧张。
12go 提供的支持非常好，我们立即在 12go 创建了一个支持案例，他们联系了 Queen open bus，并在第二天退还了两班巴士的差价，以补偿这次糟糕的经历。感谢 12go。
此评论由机器翻译
We where declined at the limousine bus we payed for, we showed our ticket which clearly mentioned limousine class but they told us we where not on the list and had to wait for the next bus of Queen open bus. Then when this bus arrived at 22:00 while our bus should be there at 21:00 it was a normal sleeper bus where we were on the list. At this point we where very confused. We showed our ticket to this bus driver. Later while driving they asked us if we wanted to switch to the other which we clearly wanted because we felt bad about the situation. They called the other bus and at the next bus stop they switched us with the limousine bus.
We also wanted to make use of the free transfer to the hotel in old town Hanoi, which was offered by the operator, we requested this in advance and got a reply that it was sorted and that we would be brought to our hotel. When we arrived at Hanoi the bus driver yelled that it was the last stop and that everyone must leave the bus.
Overall this was very stressful.
The support from 12go was great, we immediately created a support case at 12go, they contacted Queen open bus and the day after they refunded the difference in between the two bus classes to compensate for the bad experience. Thank you 12go.
The bus itself was great, as advertised. However, we didn’t get to Hanoi until 6:30am, two hours later than we were supposed to with no traffic at all slowing down our trip. This seems to be a running theme with companies advertising transfer times that are extremely inaccurate.
豐芽 到 河内, 公共汽车 VIP Sleeper 33 , Grouptour (Công ty du lịch quốc tế Grouptour), 2023年3月19日
AD
Aditya D
我预计在上午 9:30 到达，但我们在上午 5:30 到达那里，巴士很舒适，厕所设施可用
此评论由机器翻译
I expected to reach at 9:30 am but we reach there by 5:30 am, Bus is comfortable and WC facility available
豐芽 到 河内, 公共汽车 卧铺 41, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年12月26日
RG
Rubia G
Good: bus with toilet, good air conditioning, arrived on time
Bad: rude driver, old bus
Probably one of the best bus companies overall. However, the toilet didn’t flush and there was no water available for hand washing, which could be improved.
豐芽 到 河内, 公共汽车 Lower Single Cabin, HK Buslines, 2026年4月13日
AE
Adam E
Definitely recommend this company. They went out of their way to get me onto a bus when all of theirs were full. Excellent customer service
Our bus ride was a cabin 22 from Phang Nha to Hanoi. It was supposed to leave at 11:30 pm and arrive 8:30 am. This would have allowed for a good number of hours of sleep and not arrive too early. Instead we got a text saying the bus was now leaving at 10:40 pm. We had to get ourselves ready earlier but we made the bus. The bus was operated by Duy Thanh company. It had comfortable pods and I am 191 cm (6’3”) and was able to just fit fully stretched out. The problem was that there was no toilet on board and no proper toilet breaks were taken. The bus continued all the way to Minh Binh to drop off passengers and a few of us needed to use the toilet but there was no toilet available at that stop at 3:00am, and the driver said to use the alleyway next to some closed food carts. The place was crawling with many rats and just wasn’t useable. He looked at me like what’s the problem. I had to beg him to take us to a proper washroom but he looked like we were bothering him to ask for the most basic of needs. We drove for another 5 minutes and we went to a location that was on the side of the road but was dark and locked. The drivers assistant tried to find a washroom but what he found was dark space with a toilet and chickens around it. One of the girls used it and ran out screaming when she discovered chickens around her. This was ridiculous. There were no further stops until about 5:30 am where the bus stopped in the middle of the highway to put us 6 remaining passengers into a car to drive us the rest of the way to Hanoi. We arrived at 6:30 am. A time where nothing was yet open in Hanoi and not ideal time to arrive. I had only slept a maximum of 2-3 hours on what was supposed to be a 9 hour trip. Other than the comfortable bus, the rude driver, the lack of proper toilet breaks, and leaving at a time that was not the original scheduled time, this was an awful experience for a overnight bus trip.
豐芽 到 河内, 公共汽车 Cabin 22, VietNam Travel Bus (Việt Nam Travel Bus), 2026年3月15日
SM
Sara M
They dropped us off at a different location then mentioned in the booking (30min away from the address, by car) We left half an hour early and still arrived 2 hours late. The phone charging station wasn’t working. One place where they dropped us off for a toilet break was soo dirty. You really could not go there.
总而言之，从豐芽到河内坐大巴依然是很实惠的。Queen Cafe Bus的车票最便宜，票价为USD 13.77。而Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh)的票价最贵，通常为USD 41.24。
Camel Transport, Cua Ong Limousine, Duy Khanh Transport, G8 Sapa Open Tour, Grouptour, Ha Long Bus Travel, HK Buslines, Hung Long, King Express Bus, Queen Cafe Bus, Tan Quang Dung Buslines, Thuan Hung Travel, VietNam Travel Bus
