B
Benat We didn't arrive at the time we were supposed to arrive. Took us 2 more hours to get to cat ba.
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年7月21日
MD
Maximilien DIt was very good 👍
寧平 到 吉婆島, 公共汽车 座, Ninh Binh Travel, 2026年7月20日
PL
Poppy LGreat service, very efficient !
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年7月19日
EA
Emilio AWe traveled from Ninh Binh to Cat Ba and everything went smoothly. The pickup at our hotel in Ninh Binh was on time, and the transfers to the ferry and the connecting bus were well organized. We arrived at our hotel in Cat Ba without any issues. Overall, a reliable and efficient service.
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年7月3日
T
Terry Bus leaked , seat was broken and it was very dirty bus.
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年5月9日
SQ
Sebastien QVery ceeat service, we found the organization very good, we even had the chance to have us all dropped off at our hotel when we arrived in Cat ba.
The only negative point was that we had little room for the legs.
The bus / ferry passage went very well.
A very smiling and kind driver and staff.
I highly recommend!
寧平 到 吉婆島, 公共汽车 游客 AC, The Long Travel (Du Lich The Long), 2026年5月3日
RD
Rodrigue DEveything was perfect,
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年4月23日
PY
Pierre Yeverthing
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年3月30日
FH
Fred HPickup point changed, little idea of what bus to get from what stand...frustrating..
寧平 到 吉婆島, 公共汽车 Express 29 + Sleeper Bus, Daiichi Travel, 2026年3月24日
NM
Noa MYesterday we traveled from Cat Ba to Sapa, but unfortunately the experience was very different from what we paid for.
When booking, we specifically chose and paid extra for an option that clearly stated there would be no transfers and only a VIP 22 cabin bus. However, upon arrival at the pickup point, it quickly became clear that this was not the case.
We were first placed on a normal bus, and no one was able to explain when we would switch to the VIP bus we paid for. We assumed this would happen after the ferry, but instead we were put on a speedboat, which was never mentioned beforehand. As I get seasick, this was especially uncomfortable and not what we agreed to.
After that, we were again placed on a normal bus, with no explanation at all. After approximately 4 hours, we arrived in Hanoi at 19:30 and were told to get off. We expected an immediate transfer, but instead we were taken to an office and informed that our next bus would only depart at 22:00.
This meant we had to wait 2.5 hours with all our luggage, despite specifically paying extra to avoid transfers and waiting times.
The final bus did arrive at 22:00, but the total journey also took significantly longer than indicated. We only arrived in Sapa at 04:15, while the booking stated an arrival time of around 02:00.
We understand that minor delays can occur, but this situation is far from what was advertised. Instead of a direct VIP journey, we experienced:
• Multiple transfers
• Long and unexpected waiting times
• Standard buses instead of the VIP service paid for
• A significantly later arrival time
This is not acceptable and does not reflect the service we paid for. We paid extra for comfort and convenience, but experienced the opposite.
We expect you to take this complaint seriously and provide an appropriate form of compensation.
I look forward to your response.
寧平 到 吉婆島, 公共汽车 游客 AC, The Long Travel (Du Lich The Long), 2026年3月19日