The pickup did not show up. After waiting 2 hours I got a tuktuk paid by the company because I would miss the big bus. That’s quiet stressfull. The whole bus had to wait for me and I had the last free chair. Did not like this for sure.
According to the TOS they can change the vehicle type. I booked a minivan with 5.5h travel time and ended up in a bus with nearly 8h travel time. The problem was not the changed vehicle, it was the changed schedule. I booked 11.30am - 5pm. The new schedule was 1pm - 8.30pm. So the day was ruined because I had to wait from 10.30am in the lobby for the pickup. The pickup I got was later than they told me. I tried to call the buscompany but the number on the voucher doesn't work. The number which I found on google worked but no one answered my calls.
It smelled very, very strongly of pee the whole time on the bus, it was horrible
永珍 到 蒙省, 巴士 標準艙, Family Service (Family Service), 2026年3月26日
LR
Lisette R
It was okay. It was a sleeper bus and not full at all, so that was quite comfortable. However, we chose the VIP bus because of the shorter time it takes than the regular bus, but it still took around 7-7,5 hours.
永珍 到 蒙省, 巴士 標準艙, Family Service (Family Service), 2026年2月24日
R
Remo
Just on time, old bus
永珍 到 蒙省, 巴士 標準艙, Family Service (Family Service), 2026年2月1日
TG
Thierry G
Great experience
永珍 到 蒙省, 巴士 標準艙, Family Service (Family Service), 2025年12月26日
HM
Hark M
It was my first time booking through 12go Asia and I wanted to give it a try.
The booking was very easy, the payment by Apple Pay perfect and the trip was confirmed immediately. Thank you - 5 Stars
Unfortunately you can’t compare Bus operators in Laos with other Asien countries. In Kaos the roads are terrible and the buses are in general worn and old.
永珍 到 蒙省, 巴士 標準艙, Family Service (Family Service), 2025年11月14日
LS
Ligia S
The space in the sleeper bus is very small and you have to share with a person. The bedsheets were dirty.
永珍 到 蒙省, 巴士 臥艙, Family Service (Family Service), 2025年11月8日
LW
Lydia W
The places are to small- I had not enough place for my legs. We need 3,5 hours more for the journey. But the driver looked for a safe journey!
This was suppose to be a 4 hour journey but we were only half way through at this point. It ended being a 7 and a half hour journey without any communication