Phan Ri 到 芹苴市

询问当地人或在其他地方预订 在我们最近的越南之旅中，我们在 12go asia 上有过几次体验，因此不推荐这项服务。首先，您根本看不到所有可用选项，也不一定是您旅行的最佳选项。因此，无论如何，我建议您询问当地人，例如专门的接待员。他们会打电话给某人，而您支付的费用要少得多，并且可能会被引导直到您坐在公共汽车上。但是，使用这项原则上可以将您从 A 带到 B 的服务存在一些问题。对客户极不尊重行为的第一个迹象（除了对在线接待的回应；只是四处看看）是不必要的保险，如果您在订购时不取消选中（默认情况下选中）框，就会出售该保险。二是接待问询的处理。这导致了我对这项服务的最后一个问题，这是我们乘坐夜间巴士的经历。当您预订这样的巴士时，您会收到一份确认函和一份包含坐标和到达时间的 PDF 文件。你应该在出发前 60 分钟到达那里。美好的。出租车可以带你到那里。然而，关键是巴士，就像我们的情况一样，可能不会出现。出租车司机已经有一种想法，认为这会出错，因为他不知道这个地方。然而，检查票他同意这必须是我们应该去的。所以你晚上在那里，在一个“公共汽车站”（高速公路旁边的阴凉处；蟑螂、老鼠、公共汽车和卡车免费鸣喇叭），等待 >2 小时后再放弃。巴士公司的所有电话号码都打不通。晚上那个时候打出租车或酒店的问题是不言自明的——幸运的是我们在以前的酒店找到了友好的住宿。在巴士公司认为将我们的行程重新安排到第二天是合适的之后（惊讶：我们不能重新安排而且我们的旅行计划有点混乱）我联系了 12go。在与 12go 一方的另一个人来回发送几封邮件后，我发现他们既不想按照我的退款要求，也不太在意。所以这是我对 12go 的看法。尽情享受 30 欧元，您可以保留它们。以及所有越南旅行者：远离 - 有更好的选择。

Ask locals or book somewhere else We had a couple of experiences with 12go asia in our recent Vietnam trip and would not recommend this service. First, you simply do not see all options available, nor necessarily the best options for your trip. So in any case I would recommend to ask locals, e.g., a dedicated receptionist. They will call someone and you pay much less and will probably be guided until you sit in the bus. However, using this service, which in principle can bring you from A to B, there are problems. The first sign for ultra disrespectful behaviour towards the customers (apart from responses to online receptions; just have a look around) is the unneccessary insurance which is sold if you do not uncheck a, by default checked, box when you order. The second is the handling of receptions and inquiries. This leads to the final problem I have with this service, which is our experience with a night bus. When you book such a bus you will get a confirmation and a PDF with coordinates and a time of arrival. You are supposed to be there 60 minutes before departure. Fine. A taxi can bring you there. However, the point is that the bus, as in our case, will probably just not show up. The taxi driver had already kind of an idea that this will go wrong as he didnt know the place. However, checking the ticket he agreed that this has to be the we are supposed to go. So you are there in the night, at a "bus stop" (a shady place next to the Highway; cockroaches, rats, busses and trucks honking included for free) and wait for >2 hrs before giving up. All the phone numbers of the bus company dont work. Problems getting taxi or hotel at that time in the night are self-explanatory - luckily we found friendly accomodation in our previous hotel. After the bus company found it appropriate to just reschedule our trip to the next day (surprise: we couldnt just reschedule and our travel plans were messed up a bit) I contacted 12go. After a couple of mails back and forth with always another person on the 12go side, I found that they neither want to follow my demand of a refund, nor really care. So here it is my opinion about 12go. Have fun with the 30€, you can keep them. And all the Vietnam travelers: Just keep away- there are better options.