It's a hit or miss with most of the operators of the buses/limousines in Vietnam but we have used this operator three times already and other than being late, we've had no other issues.
The driver drove so fast. He drove unsafe and was rude. Will never go with Grouptour again, even if I got paid for it.
巴士 VIP 16 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2024年7月8日
FF
Fidel F
En un trayecto de 4 horas cambiamos 4 veces de autobús, en el ultimo autobús no había asiento y tuve que estar el último tramo del trayecto sentado en el suelo… además el conductor del 2 bus le pregunte si iba donde era mi destino y me apartó la mano de malas maneras y me empujó…. Incluyendo que paro en una boda para dar un sobre a los novios y entre todo eso llegamos 1h tarde al destino y casi perdemos el crucero de 500€ por Ha Long Bay… deberían de suprimir esta empresa de 12Go hasta que arregle sus problemas y le enseñen modales al conductor
巴士 Tourist Bus 33, Sapa Discovery Travel, 2024年6月16日
MJ
Moritz J
Was overbooked and very dirty with cockroaches running around
It was okay. We did one transfer but both vehicles were on the old side of things. Not very comfortable but it was just fine. Driver was speedy in a good way!
廂型車 Limousine 9, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 2024年3月13日
廂型車 Limousine 9, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 2024年1月11日
HS
Hayley S
We were told in the email that the location was in Tam Coc and the meeting place was very unclear, all we got were coordinates and a photo of an agency that was closed. After awhile some man was telling us from across the road that it was there at this other agency. He had a list with peoples names for the “7:00 bus” that we had booked but everyone had different times for theirs bus which was apparently all just the same bus. I had 7:00 some ladies had 6:40 and then some guy had 7:20. He then told us that the bus was down and across the road in some lot not even the place he’d gathered us all at. We got on this bus at 7 and didn’t leave until around 7:40! They didn’t offer any water but we did stop at some shop thing at around 3 hours into our 4 hour bus ride. The time management and poor communication was very annoying.
Website says 2,5 hours, but took 4,75. Pickup location is incorrect. Once all on board the had to stop and tank gasoline. A 20 minute break (actually 30 min) after 1,5 hours driving. There is nothing express about this ride! I paid extra for being faster.
巴士 VIP 16 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年9月30日