Vietjet Air refused to allow correction of passenger name (from the usual abbreviated version of my first name 'Ben' to the full name as in passport 'Benedict'), even 3 days in advance of the return leg of the flight, though I had admitted the error and provided ample proof of identity, and contacted the airline customer support by phone and email to arrange correction. I was forced to pay for an extra ticket at the airport for both legs. This was unnecessary, not required by Thai authorities, and humiliating for me.
渡輪 高速郵輪, Seatran Discovery (ซีทราน), 2020年12月20日
EB
Emma B
Not great, cockroaches everywhere! Not comfortable at all. Air con barely worked
渡輪 高速郵輪, Songserm (ส่งเสริม), 2024年4月27日
DB
Daria B
The ferry works well. There are a lot of passengers but the crew do it's best to have a smooth boarding process. However customer service regards to beverages and snacks works only first 30 minutes. Such info is not provided in advance. It could be nice if such worning would be available before tickets purchasing. The ship is well and the chairs are comfortable. There is enough space for legs.
渡輪 高速郵輪, Songserm (ส่งเสริม), 2024年4月15日
R
Ruby
The booking process was smooth. The ferry and all the staff were wonderful! Upon arrival to Aonang Ñam Pier, the shuttle service was excellent!
Only suggestion is to provide a shaded tent where passengers can wait for boarding. Due to the intense sun. By the time you board you are very, dangerously overheated from the sun and dragging bags and waiting, that was my experience.
渡輪 快艇, Railay Eco Tour (ไร่เลย์ อีโค่ ทัวร์), 2024年4月2日
CS
Carenza S
All perfect except was really hard for me to find where to check in until I asked someone. I might just be dumb though
渡輪 高速郵輪, Songserm (ส่งเสริม), 2024年3月18日
PD
Paora D
Well they got us there, and in their defence, on reading the fine print, I see they recommend leaving 5 hours for the Phi phi to Krabi airport transfer(ferry & van) so they did their job. But we were supposed to arrive at the airport at 11.30 before check in closed at 12.10(the 2.5 hour transfer advertised). We waited for some stragglers from our ferry so didn’t leave the port for the airport til 11.40 which obviously had us on edge. And then half way through the journey, the driver stops on the side of the road and just lights up a cigarette. As it turns out, another van, I presume coming from another port pulls up behind us and half the passengers from each van are put in the other van according to their destination. Makes sense but our driver didn’t speak a lick of English so no one had any idea what the hell was going on, with 15 minutes til our check in closed. With our combined, rudimentary Thai, asked him to step on the gas. The 8 of us on the same flight arrived at the airport 2 minutes before check in closed and obnoxiously pushed past the queue of other people checking in and made it on the flight by the skin of our teeth. To Ramon: Teaching three drivers to explain what is happening would help a lot, and answer your helpline if you have one. And to travellers: Leave 5 hours for this transfer.
廂型車 Ferry + Van, Ramon Transport (รมณ ทรานสปอร์ต), 2024年2月25日
LO
Lucas O
I have no problems travelling with them. 5 stars
渡輪 快艇, Phi Phi Kanichta Tour (พีพี ขนิษฐา ทัวร์), 2024年1月5日
ON
Oliver N
Fast and easy travel!
渡輪 標準艙, Urip Travel, 2023年12月13日
AB
Abigail B
Staff were super organised and kind. Smooth and easy process. Transfer to our hotel was also included in the price which was great.
渡輪 快艇, Railay Eco Tour (ไร่เลย์ อีโค่ ทัวร์), 2023年11月19日
JM
Jack M
Overall a pretty simple trip but delays and lack of communication from port staff made the start of the trip difficult.
