康提 到 埃拉

一切都很顺利并且处理得很专业。对整体服务非常满意。

Everything was just smooth and handled professionally. Very happy with the service overall.

司机很棒。准时接客，包括观光景点。我们对于较晚的到达时间没有意见，因为这是与我们商定的。

Excellent driver. Pickup in time, sightseeing stops included. We had no problems with the later arrival time, because it was agreed with us.

门票如约抵达酒店，太棒了！

Tickets arrived to the hotel as promised, worked a charm!

我们收到的火车时间错误，影响了我们的计划。我要求我们坐在火车的一侧，但这并没有发生。

We were provided with the wrong time of train which affected our plans. I requested that we sit on one side of the train but this did not happen.

Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email. So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)

When a family book tickets they are assigned random seats and not together. Then police come and inquire you about the seats. No one wants to leave kids and others at random places

Fast efficient service

Very expensive way to guarantee a seat. We booked Kandy to Ella train journey on 13th April 2022 (reserving just over 1 month before), reserving for $39.34USD, for two tickets for 2nd class seated. We ticked that if these were not available that we would take an upgrade. We were emailed 1-2days later to say that there were no 2nd class tickets and asked if we would pay the extra of $5.5USD/person, which we accepted and paid We subsequently came to Sri Lanka and was told by our taxi driver (who is from Kandy), that we grossly overpaid and this was a complete ripoff. He explained that the tickets are only a fraction of the cost and that we should make a complaint about the website. When we checked the tickets on the train, we found that they only cost 2400Sri Lankan rupees which at the time of ordering (mid-March 2022), equalled 8.88USD. This seems to be a hussle that relies on foreigners paying over and above the cost of the ticket for fear of tickets not being available. This was one of the more expensive international websites to use so I would at least encourage people to shop around for cheaper prices The train journey itself was great. Slightly delayed by 20mins but otherwise well timed, regular snacks and great views. It was busy on most carriages however there were a few free seats (maybe 90% full, this was on Sri Lankan New Year’s Eve as well which I believe is normally a very busy time). I cannot comment on how full 2nd class seated was (I am presuming it was full as per 12Go’s email to us). Our driver did insist that tickets are always available on the day (although I think this is only for non-seated tickets), so it leaves me wondering if I would bother booking again in advance (with a large price markup of over 600%) to guarantee tickets or just take a chance getting tickets on the day…I would certainly at least shop around for other websites anyway

The price was clearly changed

They changed the date