JB
Jonny BThey got us to our destination close to the advertised time. However, their communication was incredibly poor. First, we were told we had a free upgrade to a VIP cabin bus when we arrived at the bus stop. But then after 2 hours on the bus, we were told to get off - noone told us why we had to get off or where we were - it was a while before we realised we were in Ninh Binh. Eventually we found out we had to change busses - they should have told us this in advance before we booked! We had to wait for an hour sitting on the side of the road, at one point they told us to get on the wrong bus before they realised. When we did get on the bus to Phong Nha, it was not the VIP upgrade we had been promised. The rest of the journey from Ninh Binh to Phong Nha went without issue.
巴士 臥艙, Queen Cafe Bus (Queen Cafe Bus), 2023年11月21日
RC
Rodrigo COld bus, the seats had cuts in the leather and where not working properly. The driver made only 1 stop for toilet in a 10h trip. He was overspeeding and made some dangerous overtakes. It was hard to get any sleep.
巴士 臥艙41, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年10月18日
DM
David MAir conditioning was broken and we come 3,5hours late
巴士 臥艙38, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年9月5日
LF
Lucy FIt wasn’t as described in photos. No tv very small sleeper seat. Rude staff, waited 2 hours after departure time to actually get on bus with no info
巴士 VIP 33 Sleeper , Cua Ong Limousine (Cửa Ông Limousine), 2023年2月19日
AR
Anna RNot on time with no information when the bus is coming, the driver very impolite, bags were thrown around. When leaving the bus the driver was very angry that we want to get our suitcases from the luggage compartment and even pushed my son to get in there to look for it. No information about the name of the stop so for foregners like us it was very stressful. I found out at the last moment that I am supposed to get off especially that the voucher said arrival at 6am and we aeeived at 4am so I had no way of knowing that it is my stop.
巴士 臥艙41, Grouptour (Công ty du lịch quốc tế Grouptour), 2022年9月17日
