45 minutes late and almost no update from the staff... The bus was old and not so clean. I'm 1m78 and couldn't stretch my legs entirely but it was no big deal. Otherwise we arrived at the right destination.
Driver was checking his phone while driving and changing lanes constantly. He almost had an accident because he braked too late. Also he was really tired. He dropped us at a wrong hotel. We waited 40 minutes at the pick up point.
The bus left at 23:30, they changed us the bus at the middle of the night. They wrote us to go at 22:00 to the station because the bus would leave sooner but then the bus left at 23:30.
The office girl, driver and the helper. All 3 were rude and behaving as if we are traveling for free.
The bed and pod is ok. But the initial experience by these people made us feel like we are not welcomed.
I booked the 10:30 pm bus and since i arrived 30 mins early, they transferred us into a bus which was about to leave. Not sure if this is a good practise.
We got told to give them our food so that we wouldn’t eat during the drive because apparently that’s not aloud and we where supposed to get them back when we got to our destination but instead of getting them back they ate the food during the drive even though we where supposed to get them back since it was ours! They could have at least asked because we could share with them. The seats weren’t that great either because we couldn’t put them up so we had to lie down the whole drive and there was no button to turn off the air conditioning because the driver controls that so it was on for the whole drive and it became very cold.