Ben Thuyen Trang An 餐廳 到 陳仲平街37

巴士原定于 6:55 出发，但他们告诉我们有点晚了，预计 7:30 到达。 7点40分，一辆车来接我们了。 15 分钟后，我们就下车了，我们上了一辆货车。车子很舒服，有些座位甚至还有按摩功能。我们到达河内，突然一个人对我们大喊大叫（显然是要下车）。我们不得不承认我们有点害怕，因为我们离河内市中心很远。他们把我们搬进一辆小车，然后那个人开车送我们到最终目的地。最后，经过 3 种交通工具，我们毫无问题地到达了目的地，但一切都很奇怪，因为他们不会说英语来解释发生了什么。

The bus was expected to depart at 6:55 but they told us it was a bit late and it would arrive at 7:30. At 7:40 a CAR came and picked us up. After 15 minutes, it dropped us off and we got into a VAN. The van was very comfortable and it even had some massage function in some seats. We arrived to Hanoi and suddenly a guy was yelling at us (apparently to leave the van). We have to admit we were a bit scared because we were far from Hanoi city centre. The moved us into a small car and the guy drove us to the final destination. In the end, and after 3 means of transport, we arrived to our destiny with no issues but everything was weird as they couldn't speak English to explain what was going on.

我把相机忘在车里的座位下了。我和儿子坐在后面。

I forgot my camera under my seat in the car. I was sitting in the back with my son.

首先，在出发前两小时我们被告知巴士已超额预订。门票都卖完了，我们怎么订票呢？然后他们可以（在坚持之后）为我们预订几小时后的巴士。当我们想要乘坐巴士时，接送点周围有很多混乱，一位女士打电话说他们可以在酒店接我们，然后一位男士通过 WhatsApp 写信说我们需要去办公室。这对我们来说确实压力很大。最后，巴士提前 30 分钟出发，并附有催促的说明和那位女士的 5 个电话，行程花了 3.5 小时而不是 1.5 小时。另外两对夫妇可以在他们的酒店接他们并等待，但我们不能。为什么？？真的很糟糕的经历而且不可靠。

First we were contacted two hours before leaving that the bus is overbooked. How could we book then when all tickets are already sold?? Then they could (after insisting) book us on a bus there hours later. When we wanted to leave to the bus there was a lot of confusion around the pickup point, a woman called and said they could pick us up at the hotel, then a man wrote via WhatsApp that we need to go to the office. It was really stressy for us. In the end the bus left 30min early with pushy notes and five calls of the woman and the trip took 3,5h instead of 1,5h. Also two other couples could be picked up at their hotel and be waited for but we couldn't. Why?? Really bad experience and not reliable.

15分钟后，我们不得不下车，等待大约20分钟才能登上另一辆满载人的巴士

After 15 minutes we had to get off the bus and wait around 20 minutes to get into another bus full of people

一些非预期的停靠站和巴士换乘，但总而言之很好而且仍然很快

Some non expected stops and Bus Change but all in all fine and still fast

我们不得不换两次车。我们的其中一辆车里有蚂蚁。服务很好，因为我们可以通过 WhatsApp 联系轻松更改出发时间。

We had to change twice the car. In one of the cars we‘ve had ants. The service was good, because we could change our departure time easily via WhatsApp contact.

Good trip from Tam coc to Hanoï... The bus has only 30 min delayed !

We arrived at the destination finally, but that’s it. Painful delays to initial bus, then two bus changes and finally a change to a car overpacked. Not ideal, especially given I was in contact with the company via WhatsApp, and they told me it would be a single bus and no unloading and offloading which is really disruptive and painful!!

Worst bus ride in Vietnam. Arrived late, rude staff , had to Change twice vehicle for a ride supposed to be less than 2 hours , freezing in the bus.

the journey was okey the support from the transport company was helpful - they contact me in WA, answered all questions fast after pick up all vans came to they office , where people should change van. everything was fast , just driver was stressful and a bit rude. was not enough place for baggage, so some bags we need to care inside the car we came to Hanoi almost 1 hours earlier, because the driver drove so fast, also he spoke all the way by phone and very loud, so the journey was not relaxed at all vehicle was a bit dated, but ok 👌