從順化市社到峴港市社的火車

火车还算准时。不过我的座位有点问题，老是往后歪。还好，行程只花了两个小时。

Der Zug war relativ pünktlich. Jedoch war mein Sitz defekt, dass mein Sitz immer nach hinten kippte. Glücklicherweise dauerte die Fahrt nur 2 Stunden.

短途旅行还可以，长途旅行的话我会找其他供应商。它不太干净，也不太舒服。

Für eine kurze Fahrt war es okay, für eine längere Strecke würde ich aber einen anderen Anbieter suchen. Es nicht gerade sauber und bequem.

询问当地人或在其他地方预订 在我们最近的越南之旅中，我们在 12go asia 上有过几次体验，因此不推荐这项服务。首先，您根本看不到所有可用选项，也不一定是您旅行的最佳选项。因此，无论如何，我建议您询问当地人，例如专门的接待员。他们会打电话给某人，而您支付的费用要少得多，并且可能会被引导直到您坐在公共汽车上。但是，使用这项原则上可以将您从 A 带到 B 的服务存在一些问题。对客户极不尊重行为的第一个迹象（除了对在线接待的回应；只是四处看看）是不必要的保险，如果您在订购时不取消选中（默认情况下选中）框，就会出售该保险。二是接待问询的处理。这导致了我对这项服务的最后一个问题，这是我们乘坐夜间巴士的经历。当您预订这样的巴士时，您会收到一份确认函和一份包含坐标和到达时间的 PDF 文件。你应该在出发前 60 分钟到达那里。美好的。出租车可以带你到那里。然而，关键是巴士，就像我们的情况一样，可能不会出现。出租车司机已经有一种想法，认为这会出错，因为他不知道这个地方。然而，检查票他同意这必须是我们应该去的。所以你晚上在那里，在一个“公共汽车站”（高速公路旁边的阴凉处；蟑螂、老鼠、公共汽车和卡车免费鸣喇叭），等待 >2 小时后再放弃。巴士公司的所有电话号码都打不通。晚上那个时候打出租车或酒店的问题是不言自明的——幸运的是我们在以前的酒店找到了友好的住宿。在巴士公司认为将我们的行程重新安排到第二天是合适的之后（惊讶：我们不能重新安排而且我们的旅行计划有点混乱）我联系了 12go。在与 12go 一方的另一个人来回发送几封邮件后，我发现他们既不想按照我的退款要求，也不太在意。所以这是我对 12go 的看法。尽情享受 30 欧元，您可以保留它们。以及所有越南旅行者：远离 - 有更好的选择。

Ask locals or book somewhere else We had a couple of experiences with 12go asia in our recent Vietnam trip and would not recommend this service. First, you simply do not see all options available, nor necessarily the best options for your trip. So in any case I would recommend to ask locals, e.g., a dedicated receptionist. They will call someone and you pay much less and will probably be guided until you sit in the bus. However, using this service, which in principle can bring you from A to B, there are problems. The first sign for ultra disrespectful behaviour towards the customers (apart from responses to online receptions; just have a look around) is the unneccessary insurance which is sold if you do not uncheck a, by default checked, box when you order. The second is the handling of receptions and inquiries. This leads to the final problem I have with this service, which is our experience with a night bus. When you book such a bus you will get a confirmation and a PDF with coordinates and a time of arrival. You are supposed to be there 60 minutes before departure. Fine. A taxi can bring you there. However, the point is that the bus, as in our case, will probably just not show up. The taxi driver had already kind of an idea that this will go wrong as he didnt know the place. However, checking the ticket he agreed that this has to be the we are supposed to go. So you are there in the night, at a "bus stop" (a shady place next to the Highway; cockroaches, rats, busses and trucks honking included for free) and wait for >2 hrs before giving up. All the phone numbers of the bus company dont work. Problems getting taxi or hotel at that time in the night are self-explanatory - luckily we found friendly accomodation in our previous hotel. After the bus company found it appropriate to just reschedule our trip to the next day (surprise: we couldnt just reschedule and our travel plans were messed up a bit) I contacted 12go. After a couple of mails back and forth with always another person on the 12go side, I found that they neither want to follow my demand of a refund, nor really care. So here it is my opinion about 12go. Have fun with the 30€, you can keep them. And all the Vietnam travelers: Just keep away- there are better options.

这篇评论是关于顺化到岘港的。几乎每个座位都坐满了，但总体来说，这是一次快速而舒适的旅程。火车准时出发和到达。列车工作人员出售的食物美味可口，营养丰富，价格合理！工作人员友好、高效，在多个岗位上不停地工作。没有任何抱怨。唯一让我感到困惑的是，我通过 12go 在线购买了同一行程的 2 人票，当时显示有一半以上的座位可用，但我们拿到的票是相隔几排的座位。我们幸存了下来 :-)。尽管如此，还是要感谢越南铁路为社区提供的出色服务！

This review is for Hue to Danang. Nearly every seat was filled, however a quick and comfortable ride overall. Train departed and arrived on time. Food offered for sale by train staff was delicious, nutritious, and well-priced! Staff was friendly, efficient, and worked non-stop in multiple roles. No complaints whatsoever. The only aspect I found perplexing was that I bought tickets online through 12go for 2 persons on the same itinerary when it showed more than half of seats were available, however we were issued tickets for seats several rows apart. We survived :-). Nevertheless, thank you Vietnam Railways for a wonderful service to the community!

火车准时到达，旅途舒适！给旅客的小贴士：如果可以的话，尽量选择火车左侧的座位，因为这样可以更好地欣赏海景。

Der Zug war pünktlich und die Fahrt komfortabel! Für Traveller der Tipp, wenn möglich Plätze in Fahrtrichtung links auszusuchen, da hat man die schöneren Ausblicke auf das Meer.

我觉得我为火车票支付的费用比应该支付的费用多得多。关于保险的部分令人困惑。我不需要它，但不知道有一个选项可以选择，即无保险。所以我最终为一些票支付了更多费用。下次我知道了。

I think I paid alot more for my train ticket than should of..The section about insurance is confusing. I didn't need it, but didn't know there was an option to choose, No Insurance. So I ended up paying more for some. Next time I know.

一切都很好，除了在某个时刻扬声器里传出非常响的音乐。

Allwas ok except for very loud music at certain point blasting from the speaker.

你应该注意，你将车厢里的人聚集到同一个起点。

You should look, that you combine people in the compartment with the same starting point.

他们联系我并向我展示如何与他们见面，而且非常专业。

They contact me and show me how to meet them and were really professional.

Tickets produced seamlessly, train on time, easy to find and board and when we realised we'd left a bag and mobile phone behind, station staff had already secured and identified our panic and supplied immediately. Fabulous work. Scenery excellent and only 30 mins late after giving way to standard trains. Reasonable.