The seats were to small as me and my friends could not extend our legs. The bus was only had 3 stops and they were really short. My friend needed to pee and had to wait 2,5 h before it stopped
Seates are confortable.
The bus was dirty and you could not turn off the air conditioning.
The bus left from the first station 20 minutes before the scheduled time, I hope they checked all the passengers were on the bus!
Bus was 30 minutes late booked a sleeper bus, VIP shuttle arrived which was cramped (I’m 6,1), driver had no English so no communication.
Arrived in Tam Coc told to get off bus after about three hours, luckily one of the passengers had some English and explained we wait for another bus at that location which was crazy busy. Very tired and confused at this stage.
Lady at that location was helpful, put us and others in taxis to go to bus station where large groups were also waiting, a lot of confusion there, buses arrived with people scrambling to get on with drivers shouting in very broken English “get on get on”.
Eventually got on our sleeper which was ok, you don’t get any sleep as bus was swerving through traffic breaking and blowing air horns etc.
Arrived Da Nang with driver shouting get off get off.
We didn’t know what was going on, it was dark with people everywhere, thought it was a toilet break so we got off to absolute chaos with dodgy taxi drivers in our faces, cars constantly beeping at us as there was no room to move, driver yelling get off get off all in darkness, had to check google maps to see what town we were in.
Got back on, got our bags and booked a Grab all while fending off aggressive taxi drivers, had to constantly walk away from them as they were very persistent.
I don’t recommend this service, drivers very arrogant and rude with little or no English, no communication as to what is happening and no sleep.
We will be getting the train for our next trip.
First of all, I can’t fault the driving staff and the condition of the bus itself it was very good. But don’t book with this company, if you want a straight forward travel experience.
Firstly, they told me that the bus we were booked on was broken down and we would need to get a mini bus to another town to then catch another bus. The location of pick up changed completely. After we had done 3 hrs on a mini bus, when we get to the main bus that was taking us to Da Nang, we are told by a lady on the phone. (Assuming operator staff) that even though we booked 2 cabins we would need to share a cabin as they had overbooked the bus.
I argued and said that I will not be doing that as I had paid for 2 cabins, to then almost be guilt tripped into it. Had things said to me like “well if you don’t comply we will have to leave people behind” it is not my fault if they overbooked their transport.
The bus was really nice and the driving staff were excellent! But the way it’s operated is awful
廣寧 到 峴港市社, 巴士 Cabin 24, New Way Travel, 2026年2月19日
GS
Georg S
Brilliant ride! Excellent Service! Great Bus! Didnt expect that but even with 1,9m you could lay comfortable! And you save one night in the hotel if you take the ride at night
廣寧 到 峴港市社, 巴士 VIP Luxury 24, VietNam Travel Bus (Việt Nam Travel Bus), 2026年1月13日
BL
Bethan L
The bus driver messaged me the morning of the trip to confirm our pickup location. The driver was on time and the trip went very smoothly. I found the beds had enough room but you may need to tuck your legs up if you are any taller than 5'7"! Overall very good ride and had several stops to use the bathroom.
廣寧 到 峴港市社, 巴士 VIP Cabin 20, Ha Long Bus Travel, 2026年1月1日
DS
Dominik S
The Original Arrival time was 7.00 in the Morning. We arrived at 10.00 in the Morning, so 3 hours late it would have been not that of a big deal if the Support gave me evidence that we came 3 hours Late because I missed my Flight cause of it. I also explained it to the Support that I need evidence from 12go that the Bus was late or at least a response from them would be enough, to get my money back from the flight.But they just read the message and didnt answer. Driver was nice, I also like booking with 12go. But i lost 200€…
And yes I estimated that the bus maybe arrives Late. I thought max 2 Hours Late then I still Can catch my flight.
Comfortable bus ride. Three stops for toilet and eating. No toilet on board. Wifi ok, chargers for phones ok (usb, c). I will recomend this ride to others.
廣寧 到 峴港市社, 巴士 Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 2025年11月20日
T
Taylor
The bus photos shown online were not what we had for transportation, a bit of a let down considering we paid additional money for a “luxury” sleeper bus and the person beside us did as well & got a refund, we unfortunately weren’t given that option.
I think I only recommend the experience for people who have already been in Vietnam for a while. No one speaks english on the bus, and no one will be available to even try to communicate or explain anything to you. You have to guess everything and be very patient. The bus was not dirty, but they assigned me an upper bunk (I reserved a lower bunk) and I died of cold sleeping all night with 10 degrees, they give you a blanket (it's not enough take something else) and in the middle of the night the bus stops at a dining room that apparently serves food included in the price (nobody explains this to you, they just ignored me, although I told the bus attendant that I wanted to buy food when I saw that they agreed, in the end I bought a snack outside). Another important thing, I am 1.60 cm tall, I think that a person over 1.80 cm would have a very hard time, because there is hardly any room for the legs. Only suitable for very tolerant westerners haha
Cat Ba Express, Cua Ong Limousine, Duy Khanh Transport, G8 Sapa Open Tour, GreenLion Bus, Grouptour, Ha Long Bus Travel, HK Buslines, New Way Travel, The Long Travel, Vietnam Railways
