從寧平 到老街的巴士

很棒的巴士，从 宁平 到 沙巴 的旅程很愉快（巴士 Vip 22）

Great bus and great ride to Sapa from Ninh Binh (Bus Vip 22)

座位真的很小，毯子很脏，但司机很棒

Seats were really small and the blanket was stained but the driver was great

巴士司机开车很疯狂。我们总体感觉不太安全。我们比计划提前 2 小时到达。幸运的是，我们的酒店让我们在半夜进站……

The Busdriver drove like a fanatic. We did not feel that save overall. We arrived 2 hours earlier than planned. Luckily our hotel let us in in the middle of the night….

对于巴士本身（VIP 22），4 星：漂亮的私人车厢，两侧都有窗帘，6 英尺长的可完全平放的床，宽度适中，有垫子和毯子，2 个 USB 端口可用于手机充电（但电量不足以放置笔记本电脑），阅读灯，可调节的空调出风口，挂钩。上车时请脱鞋。厕所在后面。不是 5 星，因为：我的空调出风口发出恼人的啸叫声（维护不善？），其他一些车厢里整个家庭共用一个铺位（有时很吵），偶尔会听到厕所冲水的声音（不过谢天谢地车内没有异味）。对于预订流程，2 星：正如其他人所说，预订过程很差。在 12Go 付款并收到确认邮件后，我在 1 小时后收到 12Go 的另一封邮件，标题为：“关于您的预订的紧急通知”，告诉我我的巴士已订满，并提出为我更换一辆较差的巴士并提供部分退款。他们答应退还我2万越南盾，但如果我去12Go网站预订同一辆巴士，就能省下25.5万越南盾。我给他们发了一封邮件，指出了这一点。一小时后，他们回复说，巴士公司终于在我原来的巴士上找到了空位，所以我的预订（再次）被确认了。真的有必要这么折腾吗？给其他人的建议：订票后密切关注你的邮件，做好万全准备，以防他们试图克扣你的钱。

For the bus itself (VIP 22), 4 stars: nice private cabins with curtains on both sides, fully-flat 6 ft long beds with good width, padding and blanket, 2 USB ports for charging phones (but not enough juice for a laptop), reading lights, adjustable aircon vents, hanging hooks. Shoes-off on boarding the bus. Toilet at the back. Not 5 stars because: my aircon vents made an annoying whistling sound (poor maintenance?), some other cabins had whole families sharing the same berth (sometimes noisy), occasional toilet flushes were audible (although thankfully no smell in the bus). For the booking process, 2 stars: as others have commented, this was poor. Aafter paying on 12Go and receiving a confirmation email, I received a further email 1 hour later from 12Go entitled: "Urgent notice regarding your booking" telling me my bus was fully booked and offering to change me to an inferior bus together with a partial refund. They offered me 20K VND refund, but if I went on the 12Go website I could book the same alternative bus for a saving of 255K VND over what I had already paid. I sent them an email pointing this out, and then an hour later received a reply that the bus operator had found room on my original bus after all and so my original booking was confirmed (again). Was it really necessary to go through this circus? Tip for others: monitor your emails closely after booking your tickets, and be ready to stand your ground in case they try to short-change you.

3 rows of beds, quite narrow. Windows clear though so could look out if you wanted. Blanket and water, no pillow. Slope of bed adjustable and seat belt worked. Announcements in English as well as Vietnamese. Kept well to time.

The Pick up point in Tam Coc could not be reached by the bus and when asked for a pickup, they declined. The bus wasnt the one on the pictures but was not too bad. (Still not the same as advertised)

Pick up was over an hour late and we were waiting thinking we’d be left. We eventually got taken by car to the bus. Then the bus arrived almost 2 hours early!!! Leaving us stuck and a bit stranded in the rain. There was someone smoking on the bus, making the whole bus smell.

40 minutes late in departure, poor transfer at Lao Cai died to lack of information.

The bed was good. But there was not really any service on the bus.

Departed 40 Minutes late, arrived on time. Many stops on the way. Drive felt save.