I was held up and couldn't make it to the bus. The contact with the agency was great. They offered to pick me up at my hotel and called me multiple times when I didn't make it. They were able to put me on another bus later on in the day. Overall 10/10
Very ceeat service, we found the organization very good, we even had the chance to have us all dropped off at our hotel when we arrived in Cat ba.
The only negative point was that we had little room for the legs.
The bus / ferry passage went very well.
A very smiling and kind driver and staff.
I highly recommend!
寧平 到 吉婆島, 巴士 遊客空調, The Long Travel (Du Lich The Long), 2026年5月3日
Yesterday we traveled from Cat Ba to Sapa, but unfortunately the experience was very different from what we paid for.
When booking, we specifically chose and paid extra for an option that clearly stated there would be no transfers and only a VIP 22 cabin bus. However, upon arrival at the pickup point, it quickly became clear that this was not the case.
We were first placed on a normal bus, and no one was able to explain when we would switch to the VIP bus we paid for. We assumed this would happen after the ferry, but instead we were put on a speedboat, which was never mentioned beforehand. As I get seasick, this was especially uncomfortable and not what we agreed to.
After that, we were again placed on a normal bus, with no explanation at all. After approximately 4 hours, we arrived in Hanoi at 19:30 and were told to get off. We expected an immediate transfer, but instead we were taken to an office and informed that our next bus would only depart at 22:00.
This meant we had to wait 2.5 hours with all our luggage, despite specifically paying extra to avoid transfers and waiting times.
The final bus did arrive at 22:00, but the total journey also took significantly longer than indicated. We only arrived in Sapa at 04:15, while the booking stated an arrival time of around 02:00.
We understand that minor delays can occur, but this situation is far from what was advertised. Instead of a direct VIP journey, we experienced:
• Multiple transfers
• Long and unexpected waiting times
• Standard buses instead of the VIP service paid for
• A significantly later arrival time
This is not acceptable and does not reflect the service we paid for. We paid extra for comfort and convenience, but experienced the opposite.
We expect you to take this complaint seriously and provide an appropriate form of compensation.
I look forward to your response.
寧平 到 吉婆島, 巴士 遊客空調, The Long Travel (Du Lich The Long), 2026年3月19日
TK
Tracy K
The bus arrived a bit later than expected. We were told to come earlier to the pickup point, but in the end we arrived on time. Communication via WhatsApp was very active, the trip went smoothly, and we even got water and biscuits! They also dropped us off at our hotel.
We had a transfer from Tam Coc to Cat Ba with Daichi and everything went very smoothly. The whole experience was excellent from start to finish. The bus was clean, the driver drove extremely well, and the journey felt safe and comfortable.
We were also pleasantly surprised to receive complimentary water and snacks during the trip, which was a really nice touch.
Amazing Vietnam Travel, Cat Ba Discovery, Daiichi Travel, Good Morning Cat Ba Bus, Ha Long Bus Travel, New Way Travel, Ninh Binh Limousine, Ninh Binh Travel, The Long Travel
