Seats were ok, a bit too short. The rest was terrible. On the Ha Giang-Sapa trip we stopped only once for the toilet... in the middle of a road, in the bushes! Meanwhile the guy in charge of the trip stopped about 7 times to pick up and deliver some packages he was making some extra money off of. At least half of these stops had an obviously visible toilet, and yet he and the driver refused to let any passenger leave the bus. The company was aware of the situation via Whatsapp, but did not comment.
Too many unnecessary stops.
One bathroom stop and that was 45 mins before we got to SaPa.
USB plug was not working
河江 到 薩帕, 巴士 VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), 2023年1月11日
HO
Hollie O
Driver spent the whole time on his phone on loud speaker kept everyone awake
河江 到 薩帕, 巴士 Royal Cabin, Quang Giang Bus, 2026年6月11日
C
Carolane
The company was very accommodating in picking us up directly from our hotel, and the bus staff were very friendly. However, it was a brand new bus; my seat hadn't been cleaned by the previous passenger, their blanket was still a mess, along with their food scraps. Furthermore, for a new bus, the quality was questionable: there was no Wi-Fi, some USB ports didn't work, and some air conditioning vents were broken. And to top it all off, the driver only made one stop during the six-hour journey, even though we had told him we needed to use the restroom, and one of the passengers was sick.
河江 到 薩帕, 巴士 Single Royal Cabin, Bang Phan, 2026年5月30日
AT
Anna T
Driver drove like a maniac! Turns were taken with high speed, we were super nauseous. When someone wanted to use the restroom he almost did not want to stop, terrible experience.
河江 到 薩帕, 巴士 Limousine, Bang Phan, 2026年5月15日
PE
Pascal E
Very confortable, driver on time, just no electricity in the usb but the rest was perfect
河江 到 薩帕, 巴士 Limousine, Bang Phan, 2026年3月29日
PC
Patrick C
Not easy to find the bus
河江 到 薩帕, 巴士 Limousine, Bang Phan, 2026年3月27日
RA
Rain A
The bus driver was very late unfortunately. And the bus itself was quite run down.
河江 到 薩帕, 巴士 VIP 34, Quang Giang, 2026年3月25日
BC
Bruno C
They left on time which is so rare here! So got that only they receive 5 stars.
河江 到 薩帕, 巴士 Limousine, Bang Phan, 2026年3月24日
AS
Ariella S
They were almost an hour late. Didn’t answer the number provided, and dropped us off 2 hours later than expected
河江 到 薩帕, 巴士 VIP 16 快速, Grouptour (Công ty du lịch quốc tế Grouptour), 2026年3月20日