MC
Michelle CThe bus was 100 minutes late to pick up and 40 minutes late into Hanoi.
Otobüs Yataklı, Sapa Dragon Express (Sapa Dragon Express), 9 May 2024
SB
Sergiy Beverything was at high level, as expected.
Otobüs VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 8 May 2024
CB
Chin BExperience was great! We booked same day in the afternoon, to start to go back to Hanoi at night, and got a confirmation within an hour. We got to the train and had free refreshments and a personalized letter to thank and welcome us (+points for this gesture!). The cabin was clean, restroom too. The ride sometimes was not so quiet but it's normal since we're on a train 😅. For our first sleeper train experience, overall, it was great as we managed to get some sleep, left and got to our destination on time.
Tren #SP4 VIP Sleeper 4x, Laman Express, 25 Nis 2024
DB
Diana BWhen you are booking this transfer, the location is different. After you book, they change it and are rude to you and do not respond. Also we have booked upper seats, but they gave us lower and we where not able to change it.
Otobüs Üst Tek Kabin, HK Sapa Open Tour (HK Sapa Open Tour), 23 Nis 2024
AA
Atoillah ABought tickets for a 4pm bus ride but was contacted and pressured to be at the bus station before 2.30pm. Thankfully we didnt have any urgent plans set and was able to 'accomodate' their request but i told them to pick us up instead of us going there. They picked us up and dropped us at a location (not the designated spot at Sapa SSB) and told us to enter the limousine. We were angered as we booked a sleeper bus. The limousine was empty so surely they just wanted to fill up the space. So we did not follow and then another van took us to Sapa Market where we were given the Saoviet sleeper bus to Hanoi. When all of this was happening we simultaneously contacted the helpline but the response was rather very slow, riduculous and not helpful at all. Thankfully bus ride was pleasant but the driver is very rude, looking inside my bag to check if i brought food and rushing us to put on our shoes when we arrived at the destination. We had a child with us so surely it was a hassle and took some time to get us set to board off the bus unlike other passengers who were all adults and had not much luggage with them. Surely book from other platforms.
Otobüs VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), 21 Nis 2024
SJ
Sara JThe bus was great, everything as described. Pick up point was well descriped and check in was done smoothly. Also the bus started pretty much on time.
The transfer to airport was done by shuttle van. Between changing the transport we waited for 30 minutes for another bus to come. We had enough time before the flight (3 hours), so that was not the problem. Then they dropped us out at domestic or international departure, which was great.
The less convenient experience we had with smell. I guess we had some fruit duria in storage room, which could we smell also on the bus and the bad smell stayed with us even later, because all the luggage had that smell. The fruit was packed in white boxes and also taped, but still.
Otobüs VIP Luxury 22, Duc Duong Bus, 20 Nis 2024
C
Corynne Great transfer - comfy bus - friendly host - lots of leg room - safe driver
Otobüs VIP 28, Sapa Express, 14 Nis 2024
PB
Pieter BVery safe driving and a clean bus. We even departed before the departure time. Highly recommended for this great price & quality value.
Otobüs Yataklı, Sapa Dragon Express (Sapa Dragon Express), 4 Nis 2024
PE
Pete EExcellent comfort. Wide cabin. Clean. Bottled water and clean toilet at back of bus. Best bus journey during my 30 days in Vietnam. The bus company was SAO VIET.
Otobüs VIP Cabin, Luxury Van Limousine (Luxury Van Limousine), 30 Mar 2024
MM
Mathias MThe ride itself was okay. Unfortunately, the staff were very unfriendly (when booking/ticket collection and on the bus). There was a toilet on the bus, shortly after departure it stank so bad that you could hardly use the seats at the back. They fixed it later, but after that there was still not 100% good. TV and wifi didn‘t work
Otobüs VIP 22, Daiichi Travel (Daiichi Travel), 29 Mar 2024
