AA
Angel ANo fue del todo satisfactoria; yo había reservado un tren en Noviembre 2023 con salida desde LP a Vientiane el 18;de Marzo. Recibí los billetes electrónicos pero con salida a las 19:10 hrs; ese tren no me dejaría coger el vuelo en Vientiane a las 23:20 hrs con destino Shanghái. La agencia 12gi.Asia no me avisó con antelación de ese cambio. Perdí esos billetes: Lao Railway decía que no se podían cancelar ni cambiar por otro tren en horas anteriores. Tuve que comprar por mi cuenta dos billetes con salida a las 14:00 hrs. Terminé bien el viaje: llegué a Shanghái a la hora prevista y tomé horas más tarde un vuelo Shanghái - Madrid, los dos reservados en Noviembre 2023.
Tren #C83 First Class Reserved Seat, Laos Railway by RG Adventure (RG Adventure ), 28 Mar 2024
LW
Leslie WAn over-full minivan: drivers wait for too many people than seats and seatbelts before going :-( that is not comfortable for the price but most important: this is not safe for people. We were also 30' late?
Minibüs Bölgesel 14pax, Vieng Chaleune (เวียงเจริญ), 14 Şub 2024
EA
Eab ACommunication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful.
We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre!
Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.
Tren #D887 2. Sınıf Koltuk, Laos Railway by RG Adventure (RG Adventure ), 11 Şub 2024
DC
Danni CSo many potholes that it was very bumpy however the driver did a great job of getting us through it safely.
Minibüs Bölgesel 14pax, Vieng Chaleune (เวียงเจริญ), 6 Ara 2023
K
Karita There was a driver+ 25 passengers (incl. 4 toddlers) in a van!! Even the local people were not satisfied. There were of course not seat belts for anyone. The driver drove dangerously. The trip took 10hrs. Luckily co-passengers were very nice and friendly.
Minibüs Bölgesel 14pax, Naluang (Naluang), 25 Kas 2023
GH
Gemma HBooked a 14 seater minivan to leave at 7:30 am, was told there was no bus at 7:30 but was leaving at 8:30. Had a flight to catch leaving us worried we would miss it. There was 20 people on a 14 seater minivan so be prepared for cramped conditions in hot weather so wasn’t pleasant.
On the positive side it only took 7 hours not the 10 specified so caught the flight on time. Great service from 12go though. Easy service booking the tickets and great communication. Got us from A to B
Minibüs Bölgesel 14pax, Vieng Chaleune (เวียงเจริญ), 9 Şub 2023
LH
Liam HWould have preferred just to have train tickets organised and make own way to the station rather than take the transfer.
Tren Second Class Reserved Seats, Naluang (Naluang), 11 Oca 2023
SP
Selvaraju PGood service, very happy with the arrangement pick up from hotel semd to station. Train very smooth n fast...
All enquiries was responded fast kudos to the team...
Tren Second Class Reserved Seats, Naluang (Naluang), 30 Ara 2022
AH
Anja HCompany rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.
Tren Second Class Reserved Seats, Naluang (Naluang), 25 Ara 2022
PB
Paul BBooked for the 15/1/22 received confirmation and e tickets then got email on the 14/10/22 saying it’s been cancelled as it’s full, but can travel on the 16/10/22 @ 11.30. Arrived only to be told it’s fully booked again but I can get the 18.20 train even tho I had the tickets for both trips that was so say fully booked. So had to pay for another nights hotel in Luang Prabang and also lost a night in Vientiane that I had already payed for.
Tren VIP AC, Naluang (Naluang), 17 Eki 2022
