Transnasional

Bus from KL to Melaka was comfortable and clean, only problem was that it was delayed in arriving to KL.

Good seat, good bus, driver not the most friendly but did the job. Would use again.

Very good service

Great online booking experience; could improve with seat selection. Bus was comfy and left on time, but 25 min late at arriving to destination

The bus was full of cockroaches!!! Really unpleasant experience. I changed the seat but that didn't help. I travel a lot on public transport so totally get the buses or train might not be clean but I have never seen so many cockroaches. I will not use this provider again.

The seats were comfortable. It was cold in the bus and the driver was driving too fast....

Driver hit big bump shortly after we departed from KT station with way to much speed, something broke on front left side of the bus, he stoped and made quick check and continued the road with awarenes that something wasnt right. We mDe around 300/350km with unknown damage on the wheels! After the other driver came to replace him, he realized that sound that was coming from under the bus surely isnt good so he finaly safely stoped the bus on first posible gas station and we had to wait for another bus to pick us up and take us to TBS Kuala Lumpur. The other bus was good.

Booking with 12go.asia was simple to handle and very quick reply. Bus is very comfortable. Only at checking in was not a friendly lady at all. She refused to look at me when I was asking her something even when i said "Lady, I am taking to you" she refused to do .. very impolite

All was fine.

comfortable, but late arrive ,traffic was clear but way late arrive in butterworth.. any everything was perfect..

Nice driver

Not enough stops on the bus only one 10minute stop. This lead to us arriving at our final destination 3hours too early, this wouldn’t have been a problem if it wasn’t 3:30am when we arrived! Not ideal for a girl traveling alone & having just arrived in a foreign country. Also the bus was very cold (probably about 10degrees different to that outside).

Bus was old and there was a weird smell. Trip was good and on time.

The ride was very comfortable, but there was a very anoying beeping the whole time. Without it I would give five stars, because the rest of the ride was good.

Pleasant flight

Comfortable journey comfy seats, The description mentioned snacks would be provided but wasn’t And outside food or drink not allowed to be consumed So 4 hours no food or drink Other than that an ok journey

Quality of bus not new standard. Strong delay. Stops in middle of KL again. Would be nice to book from there.

Pullman was really good, staff nice, but trip was mooooooore longer... like 10 h and half. We have totally lost one day to reach mersing.

Grumpy driver let's hope he is more cheerful in the near future.

Bus was 10 minutes late, but still arrived on time. Bus was clean, modern, and spacious!

We arrived a bit late but it didn't matter, the driver drove very carefully and we had plenty of stops to go to the toilet or get snacks

Enough space, we arrived a lotte bit late in melakka

Left at 4. Arrived at half 11. Supposed to arrive at 21.05

Helpful driver allowed us to sit together although seats had automatically been seperated Arrived on time with good stop before entering KL

We were late by almost 1 hour for no obvious reason. The bus was nice though. Comfortable seats, working AC but unfortunately to USB plugs and the reading lights didn't work.

Comfortable seats, helpful staff, and a reliable journey time. The roads were well paved so no difficulties there. It was a bit confusing at first knowing how to check in or whether it was necessary but using my own intuition I found a counter and got the tickets printed.

Really nice busdriver, Bus was on time, everything was good.

Quick and efficient. Cold AirCon. But the bus would beep horribly if the driver went to fast and the stop for restroom and snacks was much too short.

Bus broke down midway but a replacement bus was organized swiftly

The bus was ok... just feel a little bit strange when we arrive at the bus. Our number already been seated. The driver told us we can seat everywhere we want. But finnally we found out we are taking the wrong bus. It’s the officer at the boarding gate told us to get in that bus. I’ll already ask twice. When we arrive at Putrajaya, we just know that it’s the wrong bus. But the driver help ud to get in the next bus to our destination for free. Bus is recommended for clean smells good and AC is cold

Everything perfect!

I booked a more expensive ticket just for the comfort (wifi, snacks..) and well it didn't have anything, not even a USB plug to charge my phone. Plus, an unfriendly driver.

Well, we got there, hence the "2nd star". The following issues occurred: 1) The bus left 1.5 hours late. 2) When it started raining, the driver left the luggage compartment open on the side of the bus allowing many of the bags to get wet. 3) When entering the bus, the choice of music has many swear words and was quite vulgar. 4) For about half the trip, the driver and his companion talked so loudly it was hard to even think. 5) The bus was so cold (I'm normally a fan of a "cold drive", but, this was excessively cold!). 6) We arrived 2.5 hours late to our destination. 7) The driver answered phone calls while driving several times. ... I normally don't leave reviews, good or bad, but I just thought it should be known. And, in all fairness, the other time that we took Transnasional it was on time, comfortable, and a very good trip.

Bus very old and the space between sits very small. Driver didn’t respect the stop time, because announced 15 minutes and took 40 minutes to departure.

The first shift driver was smoking while driving. He smoked 3 times. In a/c vehicle that is bad for passengers.

Great trip, good driver, started 15 minis late but that was a problem with the bus before us being late. Very comfortable seating

Really nice ride! Smooth, comfortable, cheap, pretty quick. Remember to have cash on the bus stop (no atm nor card terminal)!

Comfy, clean. Only thing was it was a little late but the journey itself was easy

The bus in general was ok, nothing compared to aeroline though. However the bus driver was totally unfriendly! There was an old lady with havy luggage, he rather stood outside smoking then helping here getting into the bus. We even got out at the wrong station, cause we didn't know there are two stops in KL and the bus driver didn't even say which stop it was. He really delivered poor service, such a shame.

There was a delay for 3 hours (when the total trip should take around 5hours, I have spend 8 hours). That’s way to much

On time

Half an hour late than schedule

convenient

All fine. Trip went as expected.

OK this was my experience on the day. The bus was spacious and nice. Driver was good and we made one stop for 20min along the way. I stressed over so many bad bus reviews and bit the bullet with these and was most pleased. Having to book again for a trip to Malacca so hopefully will be as good. We were 30min late in the end but was traffic. I think just try travel in the day and keep a little eye on things. I crossed the border years ago travelling with another company and got left behind at 2am. Overall was great trip (on that day :) )

The service is good!

The bus was comfortable, but it showed up at TBS 15 minutes late. The stop for toilette use should be in a better one. No toilette paper neither extra clean as it should be

Trip was okay but we arrived over one hour late

Arrived at 3:30 instead of 2, wasn’t given any instruction on when to hop off for food/toilet breaks compared to just stopping to pick up passengers or how long we had at the stop to eat before the bus left.

Trip was ok, as it should be. But nobody says that it was going to Butterworth instead of Sungei Nibong, it was me that in a gas station I realised it. So I asked the driver and my family and I, plus six more people in the same bus had to change to another bus! Lucky for us, the other bus had stopped at the same gas station.