DM
David MHad to have luggage in the vehicle with us despite it being well below the maximum dimensions. Driver stopped for 25 minutes about 20 minutes into the journey and then drove very aggressively to make up time, made no sense.
Tam Coc - Hanoi, Otobüs Limousine 10, Daiichi Travel, 7 Eki 2026
JR
Jonas RI accidentally booked for the wrong day and only noticed half an hour before departure. Immediately after reaching out to Cat Ba Discovery on whatsapp, they organized a different bus for my party of 3 on the same day, departing at the same time as I originally booked. 10/10 customer support
Tam Coc - Hanoi, Otobüs Limousine, Cat Ba Discovery, 6 Eki 2026
GJ
Grace JThe first vehicle showed up 50 minutes late - kept being told "5 more minutes" of waiting. We were transferred into different vehicles a total of 3 times, which the company does state in their T&Cs, but one of them was too small for the number of passengers so I spent 20 minutes in the tiny seat in the boot, and another vehicle had no boot space so our big luggage was crowded inside with us. They did get us from A to B but aside from that, it wasn't great.
Tam Coc - Hanoi, Otobüs Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 5 Eki 2026
N
Noemie Bus was lait and the driver very very slow at the beginning.
Tam Coc - Hanoi, Otobüs Limousine 10, Daiichi Travel, 30 Eyl 2026
SL
Sarah LI was extremely disappointed that after booking this service a month prior and regular messages with operators about drop off hotel details they waited until we were on board to say that they would no longer be able to drop us at our hotel. I had been messaging the night before! There is some street closures in the city on the weekends but our section was not affected. We were told to pick one of two drop off points then find transport from there.
Tam Coc - Hanoi, Otobüs Limousine, Cat Ba Discovery, 28 Eyl 2026
GB
George BThe pick up location was wrong....3 different vehicles to get me to Hanoi from Ninh Binh........charing my phone impossible
Tam Coc - Hanoi, Otobüs Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 25 Eyl 2026
L
Luis They asked us to change 3 times of transport. At first we were in a minivan, after half an hour we had to move to another different minivan and at the end they asked us to change again, to move to a car.
Tam Coc - Hanoi, Otobüs Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 22 Eyl 2026
LB
Lucy BThey were late to collect us and then didn’t communicate with us at all - just told us to get into the van, which then drove for 10 mins and they told us to get out and wait. We assumed we were waiting to transfer to a limousine but this wasn’t explained to us, nor how long we might be waiting. There was a toilet here but nowhere to wash your hands. We ended up arriving in Hanoi 1 hour later than expected based upon the schedule.
Tam Coc - Hanoi, Otobüs Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 19 Eyl 2026
PV
Patricia VTransfer to the actual bus, nobody talked to us, so we were rushed out of the bus.
Tam Coc - Hanoi, Otobüs Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 18 Eyl 2026
OM
Ota MSeatbelts in the first car did not work and seats were broken (could not tilt them), then the door on the car got stuck with bags inside. The second bus was ok. Third car in Hanoi was too small for 4 Europeans...
Tam Coc - Hanoi, Otobüs Limousine 11, Duy Khang Limousine (Duy Khang Limousine), 12 Eyl 2026
