MN
Marija NThe bus looks nice but I didn't sleep at all, and that was the point of the sleeper bus, right? The driver was driving too fast, which is not suitable for a very bad and uneven road, he often brakes suddenly, when you are lying in the cabin you can feel every bump in the road.
Sapa - Ninh Binh, Otobüs Lower Single Cabin, HK Buslines, 12 Eki 2026
SS
Selin SI am very disappointed with the service. The bus driver dropped us off at a different station instead of the Tran 27A station stated on my ticket receipt.
After that, another van picked up the passengers and dropped them off at their hotels. The first passengers were taken to hotels approximately 20 km away, while my hotel was only 2–3 km away. Despite this, I was the last passenger to be dropped off.
I find this service extremely disrespectful and unacceptable. When the driver finally dropped me off, I used a translation app to ask him why I had been dropped off last and why I had not been taken directly to my hotel as expected.
I paid for a service, and I expect the agreed drop-off location and reasonable, fair treatment of all passengers. There was no reasonable explanation for making me wait and taking me last when my hotel was much closer.
I would appreciate an explanation and an appropriate response to this experience.
Sapa - Ninh Binh, Otobüs Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 10 Eki 2026
DF
Damiano FVery well organised and clear instructions.
Sapa - Ninh Binh, Otobüs Üst Tek Kabin, HK Buslines, 7 Eki 2026
D
David I was happy with the bus trip, on time from Sapa to Hanoi but late getting to Ninh Binh.
I was very unhappy with the shuttle driver to my hotel, I was last and I kept on telling and showing the driver he was going the wrong way but wouldn't listen. He ended up dumping me by the side of the road a long way from my hotel, I had to get a grab to get to my hotel, very poor
Sapa - Ninh Binh, Otobüs Single Cabin + VIP 11, G8 Sapa Open Tour (G8 Sapa Open Tour), 5 Eki 2026
HA
Hala AEverything was very good except, They do not tell you how is your trip is going to be, Our trip was from SAPA to Ninh Binh, they took us by the sleeper bus to hanoi, then we had to wait in thier office for another car limousine to take us to Ninh Binh, the second car came too late to for pick up but they drive fast to make sure you arrive on time..
Sapa - Ninh Binh, Otobüs Single Cabin + VIP 11, G8 Sapa Open Tour (G8 Sapa Open Tour), 3 Eki 2026
BS
Brianna SThe guy who was supposed to greet us at the stop was passed out sleeping, and when we asked to drop off our bags he said he could charge 50,000 vnd each to store our bags in his personal room. We ended up having to walk around with our bags all day and when we came back in the evening, we asked to use the washroom and he said it was out of service. We got a text shortly after saying that our bus stop had moved to a location right down the road that had bathrooms and bag drop off.
Sapa - Ninh Binh, Otobüs VIP 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 2 Eki 2026
S
Sidney Went from Sapa to Ninh Binh and everything was well organized and communicated
Sapa - Ninh Binh, Otobüs Lower Single Cabin, HK Buslines, 1 Eki 2026
HK
Haya KThe bus is bumpy if you are on top and can be hard to sleep. I wanted to change my date and contacted 12go multiple ways but they only responded after the date had passed.
Sapa - Ninh Binh, Otobüs Üst Tek Kabin, HK Buslines, 25 Eyl 2026
MR
Marina ROverall a comfortable trip. Unfortunately the Wi-Fi was not accessible. And over an 8 1/2 hour trip we had two 15min rest stops.Was not sufficient.
Otherwise the trip is well worth it. Being a passenger on the day trip, driving through beautiful country, was memorable.
Sapa - Ninh Binh, Otobüs Üst Tek Kabin, HK Buslines, 24 Eyl 2026
MS
Marc SWe thought we booked one bus and in the end we had to use two buses and had to change in the middle of the night.
It is absolutely intransparent in the booking that we needed to switch the bus. We thought we booked one bus from Sapa to Ninh Binh.
We booked the bus for 11 pm and this time was also written in our voucher. In the end we got a message that our bus starts at 10:30 pm. Also this was intransparent and not clear for us.
The staff at the office in Sapa were very unfriendly and couldn't help with any questions (whether out of ignorance or simply because they couldn't be bothered).
Sapa - Ninh Binh, Otobüs Single Cabin + VIP 11, G8 Sapa Open Tour (G8 Sapa Open Tour), 23 Eyl 2026