KG
Khadija GIts the wrong bus they put me and 4other tourist on the wrong bus it was a bus with 4lines the bed was small it was really nightmare. He said in the mail yellow and black bus then je put us on a orange bus. I want a refund but the person who was on the whatsapp text was really not polite and he said he does not care
Ninh Binh - Da Nang, Otobüs VIP Luxury 34, Tuan Trinh, 30 Eyl 2026
RO
Roland OOur bus driver, Sum, was the best. Thank you!
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 29 Eyl 2026
JE
Josephine EHighly disappointing experience — not recommended.
The only positive thing I can say about this journey is the bus itself. It was comfortable, the seats were pleasant, and the pillows and blankets were good. However, the Wi-Fi did not work at all, despite it being advertised as available.
Unfortunately, the service and organization were extremely disappointing from the very beginning.
When boarding, I was allowed onto the bus while my partner went to the luggage compartment to store our luggage. However, he was unable to do so because the luggage compartment was already completely full of packages. While he was dealing with this, the bus doors were closed, leaving me literally locked inside the bus without my partner.
My partner tried to explain the situation to the staff, but instead of listening or trying to understand what had happened, he was repeatedly and very rudely told to show his ticket. He tried to explain that I already had my ticket and had already been allowed onto the bus, but there was not even an attempt to understand the situation.
When the staff realized that I was already inside the bus — despite the fact that they themselves had allowed me to board — I was also shouted at. This situation continued for approximately 5–10 minutes and was completely unnecessary and extremely unpleasant. A simple attempt to communicate and understand the situation would have resolved everything immediately.
Things became even more frustrating when we were then told that we would have to travel on a much smaller 36-seat bus, despite having explicitly booked and paid for a VIP bus. We had to argue repeatedly and provide evidence several times to prove that we had actually booked the VIP service. Throughout this process, the staff were extremely unfriendly and repeatedly shouted at us instead of handling the situation professionally.
We were eventually allowed to board the correct bus, but only after considerable discussion and with a significant delay.
After finally departing, we stopped for a 20-minute break only five minutes into the journey. After that, however, there were no further proper breaks for a very long time. The next break was not until shortly after 3 a.m., even though we had been told it would be around 1 a.m.
At one point, we were already at a rest stop and politely asked whether we could use the toilet. The response was simply a shouted “NO” from a member of staff. This is completely unacceptable customer service, particularly on a long-distance overnight journey.
The problems continued upon arrival. One of our pieces of luggage was simply left somewhere inside the bus, and we had to search for it ourselves. The luggage compartment was, once again, filled with packages rather than being properly used for passengers’ luggage.
To make matters worse, the power outlets were switched off during the journey, meaning that even the facilities that had initially worked were no longer available.
Overall, this was an extremely frustrating experience. The combination of poor organization, inadequate handling of passengers’ luggage, lack of communication, and particularly rude and unprofessional staff made the journey far more difficult and unpleasant than it should have been.
We were asked beforehand to leave a review. Unfortunately, this is the honest feedback we have to give: the service fell far below what we expected and what was advertised. The way we were treated by the staff was particularly disappointing, and based on this experience, we cannot recommend this service.
Ninh Binh - Da Nang, Otobüs VIP Luxury 24, Tuan Trinh, 21 Eyl 2026
E
Ellen Great overall, very comfortable ride and goood cleanliness.
Only negative was that staff were very stressed when we arrived 40 min before departure and wanted us to get on the buss quickly. Yet it didn’t leave for 50 min.
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 Eyl 2026
JM
Javier MThe cabin is very comfortable. Was expecting a smaller space but it was great (for my height 1.82 m). The bus was a bit delayed but still got to the destination on time.
Ninh Binh - Da Nang, Otobüs Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 14 Eyl 2026
MG
Manav GOverall, the bus and everything was good.
I am giving this rating only because of the driver and attendant.
I was carrying food on board which they didn't let me take inside - i totally understood this as this is an acceptable practice.
However, later when the bus stopped at the resting point. The driver didn't let me fetch the food to eat outside the bus.
Hello typically locked the bus and went away for 20 mins atleast to the restaurant he had stopped at.
Hello was even point at me to get the food from the restaurant.
Eventually, I slept empty stomach and my food ( simple banh mi) went stale until the next day we reached and I had to throw it away.
Not sure about his arrangment with the restaurant but, this definitely spoiled my overall experience.
@team, please check such things don't happen because of the staff on board.
Ninh Binh - Da Nang, Otobüs VIP Luxury 34, Tuan Trinh, 27 Ağu 2026
AU
Anmabelle UBeyond late! Supposed to arrive at 8am-we arrived past 10am close to 11am. Lost my tour booking in Da Nang!
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, HK Buslines, 22 Ağu 2026
DT
Dimitrios TIt was dirty with used blankets and pillows
Ninh Binh - Da Nang, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 15 Ağu 2026
HV
Helen Vcomfortable vehicle, great value for money, had a limo van take me from my hostel to the bus station which I was not expecting but was very much appreciated as saved me a lot of time and effort to travel there myself. would highly recommend this company
Ninh Binh - Da Nang, Otobüs Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 10 Ağu 2026
KS
Karen SThe bus was great, but the people behind the bus are not that great.
They were supposed to contact me for instructions I have to text them many times until their help; I booked a bus from Ninh Binh bus terminal to My Khe beach in Da Nang the bus dropped us off i guess in the bus terminal, no one said nothing i started to look for the company for the shuttle service and the people are so rude; I understand the language barrier so I use the translation app, but they were busy in their phones, they just point like go over there without saying nothing but I had to come back and tell them like i don’t speak Vietnamese i don’t understand what is going on, however all of the guys involved in the shuttle service were not polite at all. I was very stressed at the end of my journey
Ninh Binh - Da Nang, Otobüs VIP Cabin 34, Travel Holic Bus (Travel Holic Bus), 5 Ağu 2026
