MH
Muhammad HThey were not turned up waited 1 hour over. A guy from sao viet bus operator help to fetch me from the airport brought to sao viet bus com as he called my bus provider. He helped me to change the ticket bus under sao viet company. As my operator just silent & no advice given
Otobüs VIP 22, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 28 Nis 2024
XV
Xuan VDespite the bus arrived with almost one hour late, everything was great. We have bottles of water, comfortable sleeper. I recommend.
Otobüs VIP Cabin, Full Moon Party Tour (Full Moon Party Tour), 26 Nis 2024
NM
Nicola MThere was no toilet on the bus and it didn’t stop until 4hrs into the journey. My cabin was okay but my husbands light didn’t work along with a couple of other issues. We took a different company back to Hanoi that was better.
Otobüs Lower Single Cabin, Grouptour (Công ty du lịch quốc tế Grouptour), 24 Nis 2024
S
Sebastian One of the best sleeper buses I've been on. The driver was very friendly. Had multiple stops for toilet and snacks. Blankets and sleeping areas were far cleaner compared to other bus providers. Would highly recommend.
Otobüs VIP Cabin 20, Sapa Discovery Travel, 24 Nis 2024
ET
Ekaterina TEverything was great! The buses are private, clean and comfortable! The only thing which really disappointed us was the wrong location of the office and the wrong pin dropped by the tour company. Be careful, guys! Because the pin and the office are located 850m from each other. So, we had to run in order not to be late.
Otobüs Üst Tek Kabin, G8 Sapa Open Tour, 21 Nis 2024
R
Robert The ride to Sapa from Hanoi went well, but the location of the bus pickup point was not clearly described. Even after I contacted the 12Go office, I was not told clearly where to meet the bus. This disaster was only narrowly avoided because the bus arrived late.
Otobüs VIP Luxury 22, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 12 Nis 2024
CR
Carlota RI did like a lot the bus, and we also had 20 min to go the the toilet and eat something.
I did not like the process of buying the ticket online because important information is missing.
When people book it should only be available if there are in fact available seats. Also, it is not true that there are buses each 15 min. I managed to understand how it works because I found a phone on internet and I could talk to an operator.
Otobüs VIP Cabin, Luxury Van Limousine (Luxury Van Limousine), 5 Nis 2024
MR
Manuela ROn time, efficient, no hassle.
Otobüs VIP 18 Express, Sapa Express, 5 Nis 2024
RW
Richard WGreat company and I would definitely use again
Otobüs VIP 22, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 5 Nis 2024
NV
Natalia VThe bus arrived on time but the staff from the buss office doesn’t treat you well. They don’t speak English and are very rude when you ask questions. My bf seat didn’t turn into a bed bc it had a hard structure underneath. If you are tall, I don’t recommend this type of trip. You need to arrive at least 20 min before departure so they can print you the seats. We booked the Luxury Van Limousine and we had seats number AX5 and BX5. We were supposed to arrive at Sapa at 5 am but we arrived at 4, so I recommend you to book a night before your arrival do you have a nice sleep. They wake you up shouting SAPAAAA
Otobüs VIP Cabin, Luxury Van Limousine (Luxury Van Limousine), 4 Nis 2024
