MW
Marisa WI rented a red bus and they put me on a yellow. It did not look clean like the pict. Also the staff /bus driver was rude to everyone.
Hanoi - Ha Giang, Otobüs VIP Cabin 24, Daiichi Travel, 11 Ağu 2026
LC
Lena CThey were two hours late
Hanoi - Ha Giang, Otobüs Üst Tek Kabin, G8 Sapa Open Tour (G8 Sapa Open Tour), 11 Ağu 2026
PH
Peter HI should have left Hanoi at 13:00. Instead of the bus arriving at 13:00, a taxi came to pick me up and took me to the bus station, where I had to wait until 14:00. The bus itself was in very good condition. The biggest problem was that we left one hour late and arrived in Ha Giang two and a half hours later than stated on my ticket. This was quite late for me because I already had some things planned.
Hanoi - Ha Giang, Otobüs Cabin 24, Vin Bus, 10 Ağu 2026
M
Manel I had a great experience! The communication on WhatsApp was clear, they were always available to provide info. The driver was lovely!
Hanoi - Ha Giang, Otobüs VIP 18, Daily Limousine, 5 Ağu 2026
AV
Amber VIt was pretty good. Except when we arrived at ha giang, they put us in a smaller bus and didn’t tell what we where going to do… so we drove 1 hour around to drop everybody off at there stay. Meanwhile our stay was the closet to the bus stop. They couldn’t speak English so it was difficult to communicate
Hanoi - Ha Giang, Otobüs Double Royal Cabin, Bang Phan, 3 Ağu 2026
AK
Anna KOnly the wifi didn’t work
Hanoi - Ha Giang, Otobüs Single Royal Cabin, Bang Phan, 9 Tem 2026
DU
Deleted UGreat bus, very modern and comfortable! Staff at the office was helpful and really tried to make everything as smooth as possible.
Hanoi - Ha Giang, Otobüs Üst Tek Kabin, Sao Viet, 11 Haz 2026
AD
Amy DBus pick up location changed.
Bus late.
Difficult to contact 12Go or bus company to find out bus ETA.
Got taxied from pick up location to a station and had to wait there.
Finally departed 4 hours later than scheduled.
Hanoi - Ha Giang, Otobüs Cabin 22, Ngoc Son Limousine, 2 Haz 2026
GK
Georges KThe bus company asked us to be 1h30 in advance (3:30pm instead of 5pm) to the meeting point 4 hours in advance. No USB C in the bus (only USB A), no information about the timing of the breaks. The best part is when we indicated the address of our homestay, the bus dropped us 2km away from it. Also, the driving was agressive but they all are. Average rating because the bus was on time.
Hanoi - Ha Giang, Otobüs Lower Cabin, Dang Quang Limousine, 25 May 2026
SJ
Sarah JComfy coach and was doing great till we got a flat tyre… aside from this and the miserable, rude bus driver afterwards all was good.
Hanoi - Ha Giang, Otobüs Single Royal Cabin, Bang Phan, 21 May 2026
