JL
Jeongjin LWe took Hanoi to Cao bang and returned back with them. Hanoi to Cao Bang was 5 passengers with driver (mini van type) much more comfortable but it was full and returning to Hanoi was a van type but two of us were only passengers. Both times drivers did not speak English but they communicated with translator app or other ways, and attentive to our needs. Both times took appx 6 hours (may take more if they make other stops to pick up/drop off) and made several bathroom breaks some stops are more basic than others, luckily we carried sanitizers. They picked us up from our hotel and dropped us off at our hotel, which was communicated with Vietnam Northern Travel website number (i did google search while waiting for confirmation) and able to message them via texts. They were pretty quick to respond and easy to communicate. Our pick ups were on time both times.
Hanoi - Cao Bang, Otobüs VIP 7, Vietnam Northern Travel, 25 Eki 2026
AC
Anne C2 hours late which meant my days plans had to be reorganised and we were left riding a motorcycle out of cao bang in the dark. Zero communication from driver, even when he saw us standing at opera house with luggage did not attempt to help. Stops for picking up what seemed to be his shopping. Would not use this transport company again.
Hanoi - Cao Bang, Otobüs Limousine 9, HT Travel, 23 Eki 2026
PL
Petra LI had a disappointing experience with this company.
I booked a limousine from Hanoi to Ban Gioc Waterfalls, scheduled to depart at 6:30 a.m. However, nobody was there at the scheduled time. When I contacted the company, I was told that the limousine was stuck in traffic. In the end, I travelled with passengers who had booked the 7:30 a.m. departure, which makes me suspect that the earlier departure may have been cancelled without informing me in advance.
The limousine was supposed to take me directly to Ban Gioc Waterfalls, with an expected arrival time of 1:00 p.m. Instead, the driver dropped me off in Cao Bang and directed me to another bus. I eventually arrived at the waterfalls at 3:30 p.m.
Overall, the service did not match what I had booked. The lack of communication, the unnecessary early start, and the significant delay made the journey frustrating. I would have appreciated transparency, better communication, and the service that was actually advertised.
Unfortunately, I would not choose this company again.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 16 Eki 2026
PV
Patricia VThe Bus was delayed, which was fine. After we got on the bus we kept driving throguh Hanoi for 2 hours. Then we picked up people from the same spot we startet at. In total, we got to our destination 5,5h later than expected.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 21 Eyl 2026
KG
Koelbl GBus was cancelled. Next Bus came one hour behind schedule and took in Overall much longer than expected
Hanoi - Cao Bang, Otobüs Limousine, Lam Hieu Travel, 21 Eyl 2026
JN
Joanna NOk ride, left on time after some changes were sent out but then amended again, comfy bus with seat belts etc. Two stops, friendly driver and arrived later than predicted but ok. Crazy driving, overtook every other vehicle and sometimes on blind bends but we arrived in one piece!
Hanoi - Cao Bang, Otobüs Limousine 9, VietNam Travel Bus (Việt Nam Travel Bus), 15 Eyl 2026
SM
Sam MClear pickup instructions via WhatsApp with vehicle plate number however pickup time given was 30mins later than time originally booked but this which wasn’t an issue for us. Van arrived on time, clean, comfortable with working aircon, some seats had working usb/massage, some didn’t. Arrival time to destination was later than stated (1.5hrs) there heavy traffic leaving Hanoi and additional pickup from airport so factor this in. Stopped twice for toilet break and dinner stop. Driver drove safely for Vietnamese standards and dropped directly at our accomodation which was appreciated.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 8 Eyl 2026
EF
Ericka FThe drive was nice; we stopped for food and a bathroom break, which was good. The driver was very nice and respectable.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 6 Eyl 2026
CN
Camille NGood overall travel experience, nice and helpful driver
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 4 Eyl 2026
EB
Emily BThe vehicle arrived late and made us wait for more than 35 minutes under the heat of the sun.
Hanoi - Cao Bang, Otobüs Limousine, Trung Khanh Limousine, 29 Ağu 2026