MO
Miguel O1) Location of the shop is inaccurate, it is across the street in the shop called Hanh Cafe(not Queen Bus Cafe). The location pin both in Grab, Google Maps, and the PDF file is wrong, it is across the street, and I spent 10min looking for it. Good thing I was a little bit early.
2) The bus is not on time and parked for 10min along the way. I don't mind the time though, it is not important to me.
3) This is the important, the elderly lady staff is rude and non-communicative. I understand that maybe her English is limited, but a Queen Cafe bus arrived at the shop going to Hanoi(I'm going to Hue) at the time of departure(2:30PM, departure to Hue is actually 2:15PM), and I asked her if that is the bus going to Hue as it is possible that the Hanoi bus may stop by Hue, but I don't know, I'm not sure. So I asked the lady if that is the bus, and she treated me like she doesn't hear or see me? I panicked as they are boarding the Queen Bus at departure time, and the lady staff doesn't confirm yes or no if that is the bus I'm taking. It doesn't need English to say yes or no. She even gestured that she was annoyed that I was asking, it's so frustrating. So a guy came by and used Google translator and said there is a car coming to get me to the Queen Bus. But then in 10min, another Queen Bus arrived going to Hue. Everything was smooth after that. It's also frustrating that I can't confirm from the lady if the online ticket I'm holding is valid or not. Stressful. A little bit of empathy and accomodation for online customers to give them assurance and update on those digital tickets they are holding.
Otobüs Yataklı, Queen Cafe Bus (Queen Cafe Bus), 31 May 2024
S
Shani Good journey! The driver offered to pick us up from my hostel as it was in distance of the meeting point. Arrived on time, and dropped off at Hue on time. Quick and efficient journey to Hue.
Otobüs VIP 16, Vietnam Explore Travel, 17 Nis 2024
AS
Arvind SGood driver, but we didn't know we could have been dropped off at our hotel. Driver just dripped as preplanned OK but no communication.
Otobüs VIP-Class, Huong Giang Limousine (Huong Giang Limousine), 7 Nis 2024
Y
Yvonne I was at the address which was written in the mail, but the bus left without me. So they had to come back to pick me up.
Otobüs Limousine, Ray Limousine, 4 Nis 2024
SJ
Stacey JVery comfortable van with large massage chairs. Such good value for money. Safe driver and we were picked up and dropped off on time. Good communication.
Otobüs Limousine, Ray Limousine, 28 Mar 2024
SG
Smita GI had booked a seat In a limousine bus, but was taken to Hue on a sleeper bus
Otobüs Limousine, Queen Cafe Bus (Queen Cafe Bus), 27 Mar 2024
NG
Nicolaos GThe delayed departure was the negative point.
Otobüs Yataklı, Queen Cafe Bus (Queen Cafe Bus), 13 Mar 2024
DC
David CThe driver did not come at the rendezvous point. We had to call the agency that got us the next mini van, 1h15mins later.
After that, the next driver was rude.
But the vehicle was confortable and driving was OK.
Otobüs VIP 12pax, Grouptour (Công ty du lịch quốc tế Grouptour), 6 Mar 2024
EC
Eva CThere were too many connections and we jumped from one car to another 3 times.
Otobüs VIP-Class, Huong Giang Limousine (Huong Giang Limousine), 2 Ara 2023
D
Dounia the bus was dirty and did not correspond to the photos seen on the site
Otobüs Yataklı, Queen Cafe Bus (Queen Cafe Bus), 16 Eyl 2023