J
Janet Excellent lSt minute option for getting home. I liked that the process to book was easy and the prices were excellent. I also liked the fact that we used Le Shuttle rather than the ferry which made getting home that much quicker. the coach was clean and tidy and the seat were comfortable. I didnt like that nowhere on the email or tickets does it tell you where to get the bus from. we rushed from t2 to t3 and could not find where we needed to be. it was only by sheer chance after having run around for 15 mins that we spotted another BlaBlaCar Bus, that we found where we needed to be. I also didn't like the fact that the first driver stopped for a 15 min break just over an hour after setting off from Charle de Gaulle - we left at close to midnight - 30 mins after the scheduled time and stopped at 1.15, then after making a stop at Calais port to drop off and pick up passengers he then pulled off to make / take a call and then again to change drivers. this meant we missed the 4.25 train which is the one I'm assuming we were aiming for and then sat at Calais for 2 hours before finally boarding the 6.25 train. The 2nd driver we had was very moody and grumpy. He didnt make announcements in English (which most of us onboard were) so we had no clue what we were supposed to do.
Париж — Лондон, Автобус Стандарт с конд., Blablacar Bus (Blablacar Bus), 29 июн. 2023 г.
B
Bec Avoid like the plague. It was the only bus service on offer that day that could get us to London. Its not worth the cheaper ticket, don't do it! The driver was smoking on the bus (both at the door entrance and while driving). There was very poor communication about what is happening; e.g. rushed to customs, but it was not clear what we were doing. In fact, much of the time the driver/s didn't appear to know what the process was either. It did not help that their English was limited. There was no indication when buying a ticket that part of the journey included a ferry ride - which we were stuck stationary waiting 4 hours for because the first ferry didn't leave until 6am - the journey seemed very poorly co-ordinated. Facilities on the coach are severely lacking: No WiFi or charging ports on the bus, and no toilet onboard for an 11 hour journey. We stopped twice. It was an overnight bus and driver/s were often speaking loudly to each other, listening loudly to videos on their phones without headphones in, or turning on the bright lights intermittently. Very poor comfort for a long haul trip. The driver was seen to be talking on phone while driving for much of the journey. Can another company please provide a competitive service - anyone could do better than this.
Париж — Лондон, Автобус Стандарт с конд., Union Ivkoni Unibus, 31 мая 2023 г.
A
Anonymous Unacceptable behaviour from Blabla customer service. My initial depature time was 23:59 from Paris Bercy. After waiting for more than 1 hour after the proposed depature time, we finally received an email from Blabla Bus that the new depature time would be on the following day at 08:30. Because of this I had to PAY for a taxi to get back (no more public transport) to hotel for another night in addition to loss of time and money due to the abrupt change of schedule by BlablaBus. I wrote to ask for refund because according to their website I was entitled to one if the bus was delayed over 120 minutes according to their website (https://support.blablacar.com/hc/en-gb/articles/360014600059-What-to-do-if-your-bus-is-not-there), but I was rejected because I had already "arrived at the destination", but rest assured because they "forwarded my message to the rest of the team." and my "feedback will help improve the quality of our services". No other compensation. They are basically short of saying "Piss off" at this point. Absolutely horrible behaviour by the customer service. Next time save yourself a trouble and book Flixbus instead.
Париж — Лондон, Автобус Стандарт с конд., Blablacar Bus (Blablacar Bus), 16 янв. 2023 г.