B
Benat We didn't arrive at the time we were supposed to arrive. Took us 2 more hours to get to cat ba.
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 21 июл. 2026 г.
MD
Maximilien DIt was very good 👍
Ниньбин — Катба, Автобус Сидячий, Ninh Binh Travel, 20 июл. 2026 г.
PL
Poppy LGreat service, very efficient !
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 19 июл. 2026 г.
EA
Emilio AWe traveled from Ninh Binh to Cat Ba and everything went smoothly. The pickup at our hotel in Ninh Binh was on time, and the transfers to the ferry and the connecting bus were well organized. We arrived at our hotel in Cat Ba without any issues. Overall, a reliable and efficient service.
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 3 июл. 2026 г.
T
Terry Bus leaked , seat was broken and it was very dirty bus.
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 9 мая 2026 г.
SQ
Sebastien QVery ceeat service, we found the organization very good, we even had the chance to have us all dropped off at our hotel when we arrived in Cat ba.
The only negative point was that we had little room for the legs.
The bus / ferry passage went very well.
A very smiling and kind driver and staff.
I highly recommend!
Ниньбин — Катба, Автобус Туристический AC, The Long Travel (Du Lich The Long), 3 мая 2026 г.
RD
Rodrigue DEveything was perfect,
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 23 апр. 2026 г.
PY
Pierre Yeverthing
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 30 мар. 2026 г.
FH
Fred HPickup point changed, little idea of what bus to get from what stand...frustrating..
Ниньбин — Катба, Автобус Express 29 + Sleeper Bus, Daiichi Travel, 24 мар. 2026 г.
NM
Noa MYesterday we traveled from Cat Ba to Sapa, but unfortunately the experience was very different from what we paid for.
When booking, we specifically chose and paid extra for an option that clearly stated there would be no transfers and only a VIP 22 cabin bus. However, upon arrival at the pickup point, it quickly became clear that this was not the case.
We were first placed on a normal bus, and no one was able to explain when we would switch to the VIP bus we paid for. We assumed this would happen after the ferry, but instead we were put on a speedboat, which was never mentioned beforehand. As I get seasick, this was especially uncomfortable and not what we agreed to.
After that, we were again placed on a normal bus, with no explanation at all. After approximately 4 hours, we arrived in Hanoi at 19:30 and were told to get off. We expected an immediate transfer, but instead we were taken to an office and informed that our next bus would only depart at 22:00.
This meant we had to wait 2.5 hours with all our luggage, despite specifically paying extra to avoid transfers and waiting times.
The final bus did arrive at 22:00, but the total journey also took significantly longer than indicated. We only arrived in Sapa at 04:15, while the booking stated an arrival time of around 02:00.
We understand that minor delays can occur, but this situation is far from what was advertised. Instead of a direct VIP journey, we experienced:
• Multiple transfers
• Long and unexpected waiting times
• Standard buses instead of the VIP service paid for
• A significantly later arrival time
This is not acceptable and does not reflect the service we paid for. We paid extra for comfort and convenience, but experienced the opposite.
We expect you to take this complaint seriously and provide an appropriate form of compensation.
I look forward to your response.
Ниньбин — Катба, Автобус Туристический AC, The Long Travel (Du Lich The Long), 19 мар. 2026 г.
