RW
Roel WWe booked our night drive from Vang Vieng in Laos to Pakse through Sarah Transport. They were responsive and informed us on whatsapp about our journey which was nice.
Unfortunately we were dropped off outside of Pakse centre which was not the drop off point as mentioned on the digital ticket that we got from 12go. Thus we had to take an additional taxi into town which costs us extra. I informed Sarah Transport about it on which they responded that the drop off on the ticket was not the right one.
It is the fact that they did not deliver on what is promised on the ticket that I'm giving them an average score. Also after mentioning this to the company they did not respond back anymore. Not even an apology for the inconvenience.
The bus also didn't feel very VIP-like although I'm not sure what the standards are here. I wouldn't book again. It felt overpriced.
Safe travels!
Vang Vieng — Pakse, Minivan Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 22 wrz 2026
EH
Emma HDriver of the first leg of the journey wasn't great. (Speeding, playing on his phone whilst overtaking) However the communication and service by Sarah company was excellent. There was a car waiting for us at the 1st drop off point which took us to our bus. The lady collected our tickets for us and checked which bus we would be boarding. She made sure we had everything we would need, and if we had any questions before leaving. Excellent service, let down only by the 1st driver.
Vang Vieng — Pakse, Minivan Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 7 mar 2026
SG
Sophia GOverall good. The process was easy and the staff were super helpful.
However, I wish I was given information more upfront. I did not know where I was going and what the next steps were. Most importantly, 12GO should have made it very explicit that the sleeper bus to Pakse from Vientiane is shared. If I had known, I would have booked for both seats and not shared with a stranger.
Vang Vieng — Pakse, Minivan Minivan + Sleeper Bus, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 27 lut 2025