BB
Bharathi BBooked this as an express van from Penang to Phuket that was supposed to arrive at 3pm, but it turned into a long, disorganized trip. Pickup was scheduled for 5:15am and the van only came at 5:35am, with no updates. We were then moved between 3 different vans: after about a 30-minute wait in Danok we had to change vans, and then in Krabi we were switched again into a bigger van. That van stopped at every stop and bus station along the road - not the express service that was promised. We finally reached Phuket at 7pm, 4 hours late.
Penang — Phuket, Minivan Minivan lub Bus, New Asian Travel (New Asian Travel), 30 sie 2026
ДА
Дарья АIncorrect information in the voucher was twice, on the way from Phuket to Malaysia, and on the way back. The second trip we scept the bus, because, suddenly, you have to call the hotline each time you go somewhere. And if you have no internet it becomes a quest. But they changed the bus to the next one and we waited the trip 3 hours more.
Should give people correct vouchers.
Penang — Phuket, Minivan Minivan lub Bus, New Asian Travel, 26 gru 2025
LJ
Leonor JWay too long. 3 hours more than it said.
Penang — Phuket, Minivan Minivan lub Bus, New Asian Travel, 2 sie 2024
MH
Mike H05:00 am we left, with an arrivaltime of 01:00 pm. Means it’s a journey for about 9 hours to Phuket.
Penang — Phuket, Minivan Minivan lub Bus, New Asian Travel, 21 gru 2023
K
Kieran You should really change the description about large luggage. As I was asked, I booked 2 seats due to having 20kg luggage with me. Despite this, it wasn’t necessary and I payed double the price when I didn’t need to
Penang — Phuket, Minivan Minivan lub Bus, New Asian Travel, 26 paź 2023
AR
Ady RI missed my bus and they let me take the next one, with only a small extra fee, which was nice. However, when I changed vehicles to the connecting bus in Hat Yai, we had to wait about 3 hours. They did not inform anyone about this very long waiting time, and they should have done so, as it hugely affects someone's travel plans. I let it go because I was grateful that they let me take the next bus after I missed mine, however the other people were also very upset. First they wanted to make us wait 4 hours, then when we complained they changed it to 3.
We changed vehicles twice. On the last bus, when we arrived in Phuket (my final destination), I very politely asked the staff-member if I could get out sooner than the last bus terminal, as it was a more convenient location for me. He completely refused to let me get off the vehicle, even though we stopped many times and other passengers got off, he actually would not allow me to get off the bus! That is crazy.
Penang — Phuket, Minivan Minivan lub Bus, New Asian Travel, 11 paź 2023