P
Pascal Vehicle was 30 min late. No notification or apology. At the time I was the first passenger who got picked up.
Minivan Minivan 9pax, April Adventure (April Adventure), 5 cze 2024
AW
Amy WBus was due to arrive at 4.45, at 3.15 they asked us to come early to leave at 4, we then waited around and were told it was late and would come at 5.30 but this did not happen. The driver kept lying to us telling us he’d be there in 5 minutes, 2 minutes, 7 minutes etc. In the end we waited for 3 hours when the bus finally arrived for it to only drive us 5 minutes down the road and drop us off at a bus station where we then had to wait again. In the end we didn’t leave until 8 (4 hours after we were meant too) in a car which then dropped us to another mini bus on the side of the road. All in all a mess of a journey, wouldve much rather they just told us there was an issue and to come back in a few hours.
Although I do have to say the customer service I got from Thao Bui via WhatsApp was really great/helpful, she was trying to resolve the issue and speak the driver to get a solid answer. She also offered a 50,000 refund per ticket for each of us for the inconvenience which we really appreciated!
Minivan Limousine, Luxury Van Limousine (Luxury Van Limousine), 2 cze 2024
JJ
Jean JPlease notify us a day in advance to confirm that the bus will depart an hour later than scheduled. On the actual day, the bus was delayed by an additional 20 minutes, and the driver paused for a 30-minute lunch break shortly before reaching Hue, despite our warnings that this would cause us to be late for a tour that was scheduled to start in under an hour.
Minivan Limousine 9, Duc Duong Bus, 1 maj 2024
GK
Georgina KGreat driver, really friendly and welcoming from the start. Even dropped me off at my hotel, rather than the drop off point. Comfy and great service - turned up exactly on time - thanks! WhatsApp support was also great and so efficient.
Minivan Minivan 9pax, April Adventure (April Adventure), 29 kwi 2024
DS
Daniel SThe driver didn’t let us choose the seats, he said we should stay in the back of the van. All the seats were empty at that point. We said that my girlfriend is pregnant. But he still refused. And afterwards he went to pick up two couples from a hotel. He basically kept the good seats for “more important” people from a fancy hotel.
Minivan VIP 9, Huong Giang Limousine (Huong Giang Limousine), 24 kwi 2024
DA
Daniel ADriver fast, confortable seat. Only problem some minutes of late
Minivan Minivan 9pax, April Adventure (April Adventure), 24 mar 2024
A
Adriano All in all it went well, the only problems: the delay in departure and the absence of air conditioning on the vehicle.
Minivan Minivan, Viet Nam Travel Bus (Việt Nam Travel Bus), 23 mar 2024
AC
Alexandra CVery comfortable van, amazing support over WhatsApp for last minute questions.
Minivan Minivan 9pax, April Adventure (April Adventure), 20 mar 2024
WL
Wjay LOverall I was happy with the service and would have given 4 stars. However, for my pick up back to Da Nang, it was supposed to be at 45 le lol street. The actual pick was over a block away. The only reason I was able to meet the van/driver was that I remembered the drop off spot. So I had to keep walking between both locations. When I contacted support they also did not know the pick up spot was different than advertised. My only suggestion would be to update the pick up/drop off points on the website and ensure the drivers follow them. That way customers will not be confused and possibly miss their transportation.
Minivan Poduszkowiec, April Adventure (April Adventure), 14 lut 2024
F
Felix Was alright. Driver started from pick up 30min earlier though -which isn't bad, but something you should know. Drive took 1h longer. Bus stank. Driver didn't speak one word English. Gave us weird instructions where to sit, everyone was confused. Delivered some packages before he got to destination.
Minivan VIP 9, Sapa Discovery Travel, 8 lut 2024
