BM
Balqis MBAD, BAD, BAD SERVICE!!! 😡
Extremely disappointing and frustrating experience from start to finish.
I booked and paid for my train ticket, but when my travel date arrived, I STILL DID NOT RECEIVE THE ACTUAL TICKET. I had already contacted the supplier several times to request the ticket, but there was no proper response or solution provided.
I even went to the train station myself to verify the booking because I wanted to make sure everything was in order. Unfortunately, the staff at the station could not find my booking in their system. Imagine the stress of being at the station on your departure day, having already paid for your ticket, but not knowing whether you actually have a valid booking or whether you will be allowed to board the train.
What made the situation even worse was the lack of proper communication and assistance. Instead of providing a clear solution, I had to keep chasing the supplier and customer service myself. I should NOT have to spend so much time trying to get a ticket that I had already paid for.
In the end, I was unable to travel because I did not receive the required ticket. This completely disrupted my travel plans and caused unnecessary stress, frustration, and inconvenience.
A booking service should make travelling easier, NOT create more problems for the customer. If the ticket cannot be provided, customers should be informed clearly and given an immediate solution, such as a replacement ticket or a full refund.
Very, very disappointing service. I strongly recommend improving the ticketing system, supplier communication, and customer support because this kind of experience is simply unacceptable.
I paid for a service and expected to receive a valid ticket. That is the most basic thing a customer should be able to expect.
Medina — Makkah, Pociąg Klasa ekonomiczna, Haramain High Speed Trains, 4 wrz 2026
AM
Atif MIt’s Really Amazing Train & Service.. it’s my first time experience and I will recommend to everyone, it’s safe & secure & shortest time taking Madinah to Mecca & Mecca to Madinah..
Atif Manzoor Choudhry
+971565605387
Dubai UAE
Medina — Makkah, Pociąg Economy, Haramain High Speed Railway, 30 sie 2026
IA
Irfan AOn time, smoot, over and above expectations!
Medina — Makkah, Pociąg Klasa ekonomiczna, Haramain High Speed Railway, 26 sie 2026
N
Nausheen Fake tickets don't book from this 12go service went to train station didn't regconise tickets paid online and after that they are not even replying for refund..they are doing scam
Medina — Makkah, Pociąg Klasa ekonomiczna, Haramain High Speed Trains, 19 sie 2026
AI
Aishatu IEvery step upto Mecca was flawless
Medina — Makkah, Pociąg Miejsca siedzące klasa ekonomiczna, Haramain High Speed Trains, 10 sie 2026
RL
Riyazhusein LThe potters were very helpful
Medina — Makkah, Pociąg Economy, Haramain High Speed Railway, 8 lip 2026
SL
Shariq LAgent didn't book us at the time we paid for (had
Medina — Makkah, Pociąg Klasa ekonomiczna, Haramain High Speed Trains, 1 lip 2026
BM
Bahaa MBaggage porter ripped me off for 200 rayal
Medina — Makkah, Pociąg Business, Haramain High Speed Railway, 30 cze 2026
M
Mariam It was calm
Medina — Makkah, Pociąg Economy, Haramain High Speed Railway (Haramain High Speed Railway), 29 sty 2026