CB
Chiara BUnfortunately, the overall service was significantly below our expectations, especially considering the price paid.
The bus was old and lacked basic amenities, including charging sockets for mobile phones. While we understand that not every bus can offer premium facilities, we expected a more satisfactory service for a journey lasting approximately six and a half hours. The absence of charging sockets was particularly inconvenient, as it prevented me from working during the journey and using my phone as needed.
Furthermore, there were no proper passenger stops during the journey. The only stop was at Lampang station, where the bus remained for approximately ten minutes. However, passengers were not informed that they could get off the bus to use the restroom or purchase food. The driver and his assistant went to buy food, while the passengers remained on board, unaware that they could also take advantage of the break. This was particularly frustrating as it was already around 8:30 PM, and we had expected at least a short stop to purchase dinner. On previous journeys in Thailand, we had experienced scheduled stops for meals, so we reasonably expected a similar arrangement. Due to the lack of a proper break, we were ultimately unable to have dinner until approximately 12:30 AM, after arriving at our hostel. This was an unnecessary inconvenience during an already long journey.
The situation became even more problematic shortly after leaving Lampang. Approximately five minutes after departure, the bus broke down and was unable to continue. We had to wait around 45 minutes for a replacement bus to arrive. Although we appreciate that water and a small snack were eventually provided, the overall experience remained disappointing. We arrived in Chiang Mai at approximately 11:20 PM instead of the scheduled 10:30 PM.
We acknowledge that the delay itself was not excessive. However, when considered alongside the lack of passenger communication, the absence of proper breaks, the condition of the vehicle, the lack of charging facilities and the mechanical failure, the service provided did not correspond to the amount we paid.
We would also like to point out that other travellers we spoke to during the journey had paid considerably less for similar services. This made the discrepancy between the price and the quality of our experience even more frustrating.
We have used 12Go on previous occasions and intended to continue using the platform throughout our extended travels in Southeast Asia. However, this experience has seriously affected our confidence in your services.
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 14 lis 2026
SA
Saif AVery Nice Experience and simple process; all the way from Sukhothai Vintour station till reaching Chiang Mai terminal-3 bus station.
The bus has stopped for few short breaks on the way; I think they were 3; and one lunch break; it was 30 minutes.
Safe driving with a speed of not more than 100 km/h in some times.
Clear instructions; nice road and polite staffs.
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 12 wrz 2026
TB
Tommaso BThe bus was in bad condition and, when the first intermediate stop happen, the driver told us that we has 30 minutes. After 15 he told us to jump in the bus and he was very insistent and I was not able to finish my meal (paid with my money)
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 25 sie 2026
JI
Jacob IVery comfortable and air conditioned. On time
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 11 sie 2026
M
Miriam Easy to book. Vehicle was older and leaking a bit when it rained. Straightforward service
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 17 lip 2026
SP
Steve PThe trip was great in every way and they really got me out of a pickle. I left my phone behind at Sukhothai and they were so helpful in arranging for it to go a bus the next day and this put my mind at rest.
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 10 lip 2026
AM
Alexandra MBus not comfortable, cold, noisy and too much light!
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 28 kwi 2026
M
Marco Top service very easy to wherever you are !!
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 18 mar 2026
AS
Aurelie SSmooth travel
Sukhothai — Chiang Mai, Autobus Standard, Tour with Thai (ที ดับบลิว ที ทัวร์วิทไทย), 13 mar 2026
PW
Peggy WWouldn't travel this way again. I felt the seats were narrow and cramped. I was very uncomfortable.
Sukhothai — Chiang Mai, Autobus Intercity, Sukhothai Thani, 16 lut 2026